Customer Service Business Development
Resume:
Allen Lux
*********@******.***
Professional Summary
Career investigator, security consultant, client manager, teacher with vast experience working with national companies, major corporations and Government agenies. Team builder with exceptional record of success investigating and solving complex insurance claim and business investigations. Skilled teacher, motivator and client relationship manager. Investigation and security experience included working with large international and national insurance companies requiring investigations and fraud fighting assistance. Insurance experience included but not limited to the investigation of workers compensation, Liability, medical claims, auto accident/injuries, arson, property loss and fraud ring detection. Corporate investigative experience includes security planning internal theft, embezzlement, intellectual property, work place violence, sexual harassment, product liability and accidental death cases.
Core Competencies
Evidence detection and evaluation Security Management Operations & Business Development
Team building Staff training Critical Thinker Experienced speaker and presenter
Professional Experience
Delta Air Lines – October 2021 to Present
Customer Service Agent (CSA) Provide excellent customer service and “On Time Delivery” of all Delta Air Line clients cargo, freight, mail and luggage.
Detroit College for Creative Studies-Allied Universal-June 2021 to October 2021
Shift Supervisor / Dispatcher providing excellent customer service and safety and security support to college faculty, students and building workers. Responsible for the daily safety and security while monitoring but indoor and exterior activity using state of the art security camera and remote access systems. Essential to maintain daily activity logs, visitor records and regular customer support services. This position demands both verbal and written skills, patients and critical thinking.
Comerica Bank – Allied Universal Auburn Hills MI – October 2019 to December 2020
Supervisor at Comerica Banks Auburn Hills, Michigan business campus. Areas of responsibility included supervision and management of company investigation and security staff. Daily duties include but not limited to managing investigations and security of Comerica Bank property. Responsible for personnel training, schedules, payroll, reviewing and editing of activity reports, incident reports for staff of 14. We provide 24/7 coverage of all facilities both inside and out. Additional duties include managing special events and customer relations with Comerica staff/and their facility contractors CBRE, ABM and Sterling Industries.
Search Pros, Inc – Indianapolis, IN 2011 to 2019
Vice President – National Business Development – Client Services
National business development and client account management. Design risk management strategies and evaluation processes to detect fraudulent workers compensation, liability and accident injury claims. Strategies created to help preserve client revenue, deny claims, expose fraudulent activity and detour lawsuits. Conducted client training regarding new programs and services and prospect orientation via power point presentations and seminars.
GlobalOptions – New York, NY 2005 to 2011
Executive Vice President – National Business Development – Client Services
Managed company business plan regarding national expansion and revenue growth. Worked closely with regional account managers and company operations staff to devise strategies that helped provide positive investigative results and secure client satisfaction. Worked with clients to design then implement investigative resources to effectively serve their needs and provide SIU fraud planning. Frequently involved with cross selling with other company business units to create organic synergy and revenue growth. Created strategic operational plans to manage our four business units and risk management companies:
Corporate and insurance investigations of business fraud and claim investigations
Disaster management and emergency preparedness action plaining and training
Corporate security, safety management and executive protection
DNA forensic investigations – Worked with federal, state and local law enforcement.
Confidential Business Resources, Inc – Nashville, TN 2002 to 2005
Partner/Shareholder – Executive Vice President
Responsible to developing and implementing strategies to drive company growth while protecting clients from risk and revenue loss. Confidential Business Resources was purchased by GlobalOptions to create a new revenue stream to compliment their existing portfolio of risk mitigation services.
Education
Eastern Michigan University – Bachelor of Science – Pre-Law / Criminal Justice
Varsity Football Varsity Baseball
Certifications and Training
Florida Certified Investigator – FCI
Licensed Private Investigator – Florida
400 + hours of class work studying insurance claim and business fraud via International Association of Special Investigative Services and the Insurance Fraud Management association
360 + hours Michigan Department of Health and Human Services – Child Welfare, Cultural Diversity training.
CPR – FA Certified
Community Involvement
Boys & Girls Youth Coach for Soccer, baseball and football Grosse Pointe, MI. 2004 – 2015. Board of Directors Community YMCA
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