Customer Service United States
Resume:
Karina Torres
United States
******.***************@*****.***
Obtain a rewarding position with your company which will allow me to utilize and further build upon my skills I currently possess.
Authorized to work in the US for any employer
Work Experience
Shipping and Receiving Coordinator
Ryder - Jurupa Valley, CA
September 2022 to January 2023
• Manages the shipment and receipt of all products, materials, and supplies.
• Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
• Tracks, traces, and updates the status of incoming and outgoing shipments.
• Maintains a clean, neat, and member-ready area.
• Promptly unloads trucks and deliveries and sorts and stocks receivables.
• Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
• Engages with vendors and drivers with a positive attitude.
• Provides additional backup support for shipping and receiving departments
• Scanning and sorting incoming and outgoing stock
• Receiving, stocking, and stacking
• Pulling, packing, and loading
• Good written and verbal communication skills
• Strong sense of time organization and urgency
• Able to work independently and within a team
• Monitor and control the workflow by releasing orders from the warehouse management system to the warehouse workers.
• Control the shipping status through utilization of the workforce.
• Process shipping documents.
• Monitoring routes to assure on-time
House Cleaning Services
Self employed - Riverside, CA
January 2018 to January 2021
• Sanitizing surfaces
• deep cleaning
• chemical mixing and handling
• stock management linen care
Shipping and Receiving Clerk/ Processor
Weber Logistics - Fontana, CA
April 2019 to April 2020
• Packing customer orders by verifying products selected (customer specific) and checking off as appropriate on packing lists, will then place packed orders on conveyor or on carts to be taken to appropriate location for shipment via ups, FedEx, or by freight using bol.
• Maintain detailed communication with internal teams/customers via email throughout entire processes.
• Send emails regarding missing items, damaged items, or any issues / exception within the Returns process.
• Make any needed changes to ensure smooth processing of the order.
• Work with internal teams regarding invoice and payment.
• Provide support and assistance for all department's processes.
• Notifying relevant staff members about abnormalities in the system and process.
• Work in a fast-paced environment, used computer skills, and multitasked to ensure all customer service and operational tasks were complete as well.
• RF Scanner experience
• Type (at ~75 WPM) and distribute interoffice memos, reports and other materials
• Regularly operated copy machine, printer, fax machine, paper shredder and other office appliances
• Assembling customer orders from stock and place orders on pallets or shelves, or relocate orders to a holding area or shipping department.
• Cleaning and maintaining supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
Warehouse Associate
DISTRIBUTION ALTERNATIVES - Bloomington, CA
January 2017 to January 2018
• Prepare orders by processing requests and supply materials, packing boxes, placing orders in delivery area.
• Sort and place materials or items on racks, shelves or in bins according to organizational standards.
• Maintain safe and clean work environment by keeping shelves, pallets area, and work stations neat. Cashier and Customer Service
AM PM - Rialto, CA
January 2015 to January 2016
• Operated: cashier, pump registers, bill counter machine, credit card machine and lottery machine.
• Regular communicated with vendors, and assisted with restocking shelving and products displays.
• assisted customers with issues at the pump, and contacted service technicians when necessary.
• Provided each gas station customer with the highest levels of service and satisfaction at all times.
• answered phone calls.
Education
High school in General education
Bloomington High School - Bloomington, CA
August 2010 to June 2014
Skills
• Cleaning
• time management
• Organizational Skills
• Warehouse Distribution Experience
• Shipping & Receiving (2 years)
• RF Scanner (1 year)
• Microsoft Office (2 years)
Languages
• Spanish - Fluent
Certifications and Licenses
Career planning and management
December 2013 to Present
• Communication skills
• interpersonal skills
• career planning
• job searching skills
• interviewing skills
• personal and occupational safety
• personal finance
• career success strategies
Contact this candidate