Cash Handling & Financial Transactions - Strong Numerical & Organizati

Yessica Delacruz Veloz

**** ******** ******, *******, ** 95301

209-***-**** *********@*****.***

Professional Summary

Dedicated and friendly professional with extensive experience in customer service and support. Proficient in cash handling, conflict resolution, and providing quality assistance to clients. Bilingual in English and Spanish, with a strong ability to communicate effectively and build rapport with diverse customer bases. Certified in Basic Life Support (BLS).

Skills

- Cash Handling & Financial Transactions

- Strong Numerical & Organizational Skills

- Excellent Verbal Communication

- Customer Relationship Management

- Conflict Resolution & Dispute Management

- Time Management & Prioritization

- Bilingual: English & Spanish

- Product Knowledge & Suggestive Selling

Education

Merced Adult School

High School Equivalency Program - GED Certificate, 2012

First Lady Permanente

Certified Medical Assistant (CMA), 2024

Professional Experience

Big Lots

Team Member - Cashier

July 2022 - Present

- Manage cash transactions and process customer orders efficiently.

- Provide exceptional customer service by greeting customers, addressing inquiries, and resolving issues.

- Utilize suggestive selling techniques to enhance sales and customer satisfaction.

In-Home Support Services

In-Home Supportive Services Aide

June 2018 - April 2020

- Delivered compassionate care and support to clients, assisting with daily living activities such as bathing, meal preparation, and light housekeeping.

- Fostered meaningful connections through companionship and conversation, enhancing clients’ quality of life.

- Assisted clients with mobility and personal hygiene, ensuring their comfort and dignity.

References

Available upon request.

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