Customer Service Call Center/Retail merchandiser/Supervisor

Andrea “Andie” Cantrell-

Williams

Atlanta, Ga. 404-***-**** ******@*********.***

************@*******.***

Objective

To obtain a position with a company that will continually challenge me and will show me how to achieve the necessary knowledge to make the most of my position and allow me the opportunity for advancement. Experience

Merchandise Manager- Dollar Tree, Inc.

October 2020-May 2022

• Tracking of shipping routes and times to create a schedule for my team to maximize efficiency and productivity in getting the product off the truck and onto the shelves to maximize sales.

• Keeping the shelves stocked consistently in a timely manner

• Keeping shelves free from damaged or expired products.

• Tracking product sales

• Taking inventory and sending reports

• Resetting aisles and endcaps

• Setting up product displays

• Creating employee schedules

• Planograms

• Shift supervisor duties: assigning duties to associates, training new hires, completing/submitting audit reports, counting the safe, making drops, bank deposits, Creating cashier tills, closing and opening store

• Handling customer complaints and conflict resolution.

• Improved product recommendations and increased sales Education

Central Georgia Technical College -2017-2018

Major: Certified Customer Service Representative

Minor: Computer Science

Certifications/Degrees:

Microsoft Office Suite ( Word, Excel, PowerPoint, OneNote, Publisher, Outlook, Teams) Trident University 2020-2022

Major: Business Management

Minor: Finance

Certifications/Degrees:

Salesforce Administrator

Professional Certificate in Team Leadership

Mid America Christian University 2022-2023

Major: Computer Science

Minor: Cyber security

Skills & abilities

• Management

• Problem solving

• Communication

• Leadership

• Certification in intercultural Communication

• Participated in inclusion initiatives while attending Mid America Christian University

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