Customer Service Sales Associate

RAVEN GREGORY

Chesapeake, VA ***** # 757-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Foodlion.

Excelled in fast-paced environments, leveraging strong organizational skills and patience to resolve concerns

efficiently. Achieved notable improvements in transaction accuracy, underscoring reliability and mastery in

customer service.

SKILLS

e Customer Service e Reliability and punctuality

e Customer Satisfaction e Patience and composure

Work History

Customer Service Cashier, 07/2017 - Current

Foodlion — Chesapeake, VA

e Maintained a clean and organized workspace, promoting a welcoming environment for customers.

e Handled high-pressure situations calmly, maintaining composure during busy periods or difficult

interactions.

e Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

e Processed customer orders and accurately handled payment transactions.

Sales Associate, 09/2012 - 07/2016

Roses — Chesapeake, VA.

e Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific

merchandise.

e Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy

in all financial exchanges.

e Built relationships with customers to encourage repeat business.

e Managed returns, exchanges and refunds in accordance with store policy.

EDUCATION

High School Diploma: 06/2008

Salem High School - Virginia Beach, VA

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