Customer Service Security Guard

ARBEN HOXHA

Address · Ardmore, PA

Phone · 484-***-****

Email · ***********@*****.***

Employee with more than twenty-eight years’ experience able to anticipate, identify and handle problems, as well as take appropriate action quickly and effectively. Eager to deliver strong management and observation skills to create a secure and inviting environment for staff and guests. EXPERIENCE

SEPTEMBER 1985 – DECEMBER 1987

BORDER SOLDIER, BORDER COMMAND IN SARANDA/ ALBANIA

Guarded and secured

the state border on the

mainland and sea;

Carried out control of

the border;

Detected and

prevented illegal entry

into the state;

Guaranteed the

observance of the

border regime;

Enforced all of the

criminal provisions of

the immigration and

nationality laws;

Responded to alarms

and acted in a timely

manner.

MAY 1995 – JANUARY 1997

SERVER, RESTAURANT IN TIRANA/ ALBANIA

Greeted customers and

presented menus;

Arranged table settings;

Kept tables clean and

tidy at all times.

Delivered checks and

collected payments;

Provided excellent

customer service;

Delivered food to

patrons.

MARCH 1997 – JUNE 2001

CHIEF OF GUARD AND SECURITY, "ECHO" EUROPEAN COMMUNITY HUMANITARIAN OFFICE

Responsible and leader

of the security guards;

Oversaw the security of

staff members;

Cooperated with the

staff and security team;

Took action in

emergency situations;

In charge of managing

security risk

assessments and

supervising

investigations;

Monitored and

maintained order.

JUNE 17, 2001 – SEPTEMBER 10, 2022

SECURITY GUARD, "U.S. EMBASSY" TIRANA/ ALBANIA

Inspected and

patrolled regularly;

Authorized entrance

of people and

vehicles;

Monitored property

entrance;

Reported suspicious

behaviors;

Secured all exits,

Monitored

surveillance cameras;

Responded to alarms

and acted in a timely

manner.

Provided assistance

to people in need;

doors and windows;

Accessed the

requests for visitors

and vehicles;

Cooperated with the

staff and security

team.

TRAINING CERTIFICATE

NOVEMBER 2001

Fire and Life Safety Training at the U.S Embassy Tirana MAY 2011

Fire and Life Safety Training at the U.S Embassy Tirana EDUCATION

HIGH SCHOOL DIPLOMA

GENERAL HIGH SCHOOL DIPLOMA, "NOVEMBER 7 POLYTECHNIC" (HARRY T. FULTZ INSTITUTE) TIRANA/ ALBANIA

Graduated in 1984

LANGUAGE DIPLOMA

SERBO-CROATIAN LANGUAGE, "FACULTY OF FOREIGN LANGUAGES" TIRANA/ ALBANIA

Graduated in 1996

SKILLS

Critical Thinking;

Organisation;

Leadership;

Honesty;

Flexibility;

Problem solving;

Communication;

Teamwork;

Quick reflexes;

Work Ethic.

LANGUAGES

English;

Albanian;

Italian;

Serbo-Croatian;

Macedonian.

Contact this candidate