Customer Service Project Management
Resume:
OJECTIVE
Efficient self-started eager to obtain a
challenging Project management position
that allow me to utilize my creativity and
problem-solving experience to enhance
team members and drive business
objectives.
CONTACT
• **.*.**********@*****.***
• Mesa, Az
KEY ACHIEVEMENTS
• Optimized CAD Design Processes:
Enhanced CAD design processes at First
Impression Ironworks by applying an
innovative and detail-oriented
approach, leading to a 20% increase in
project efficiency
• Improved Customer Service: Enhanced
customer service operations at Sears by
applying a compassionate and engaging
approach, leading to higher customer
satisfaction and retention.
EDUCATION
EL Camino College
AS, Study of Architecture
September 2009 to June 2010
Torrance, CA
American Intercontinental University
BFA, Interior Design
July 2003 to June 2007
Los Angeles, CA
SKILLS
• Team Leadership
• Resource Management
• Adaptability
• Time Management
• Quality assurance
• Microsoft Office Suite
• Detail-oriented
Elisabeth
Jackson
PROJECT MANAGER
SUMMARY
Project management professional with over 15 years of experience in CAD design, technical support, and customer service. Expertise in team leadership, time management, and quality assurance. Adept at utilizing CAD software and project management tools to drive successful outcomes. Known for being composed, dependable and engaging with a proven track record of effective collaboration and problem-solving. EXPERIENCE
CAD Manager/ Lead Drafter First Impression Ironwork October 2014 - Present
Managed multiple projects simultaneously, demonstrating strong time management and organizational skills.
Collaborating with Engineering team and Design Consultant to solve AutoCAD and fabrication related issues. Designing detailed training program for new and junior drafters to meet company standards. Managed in organizing and overseeing assignments to drive operational excellence. Provided quality assurance by reviewing and revising design to meet clint requirements and industry standards.
Technical Specialist Sears
January 2012 – October 2014
Utilized technical product knowledge and database resources to provide accurate and efficient solutions. Developed a strong company culture focused on employee engagement,
collaboration, and continuous learning opportunities. Assisted customers with troubleshooting and operating instructions for technical products over the phone. Documented and updated records in required system, ensuring accuracy and
completeness.
Customer Service Representative/Collector GC Services September 2010 – January 2012
Created and revised systems and procedures by analyzing operating procedures and recordkeeping systems. Provided prompt and accurate information to customers inquiries, ensuring customers satisfaction. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication and ensuring high quality service delivery.
Contact this candidate