Store Manager Customer Service

ROBERT CHARIES

*** ******* ****** *** * Brandon, FL 33510 · 813-***-****

**************@*****.***

Attention to Detail

Active Listening Skills

Improving Customer Experience

Building Customer Loyalty

Positive Attitude

Teamwork

Support

Time Management

Interpersonal Skills

Complaint Resolution

Communication

Patience

Problem Solving

Service-Based Selling

MS Excel, PowerPoint, Word

Microsoft Office Skills

Organizational Skills

Critical Thinking Skills

Decision Making

Product Knowledge

Cross Selling / Up-Selling

Enhanced expertise is team performance and maximizing customer satisfaction by strategically multi-tasking and managing all aspects of customer service. A talented leader successful at training and mentoring employees to promote the culture of collaboration and continuous improvement while providing top-notch hospitality and service to both customers and employees.

EXPERIENCE

FROM 2010 – PRESENTLY EMPLOYED

STORE MANAGER, burger king

Hire and train staff.

Create and edit menus.

Order ingredients and beverages.

Keep a record of income and expenses.

Talk to customers to receive feedback on their service.

Open and close the restaurant daily.

Motivate staff during busy shifts.

Ensure that staff members are available for shifts.

Ensuring incoming staff complies with company policy

Training staff to follow restaurant procedures

Maintaining safety and food quality standards

Keeping customers happy and handling complaints

Organizing schedules

Keeping track of employees’ hours

Recording payroll data

Ordering food, linens, gloves and other supplies while staying within budget limitations

FROM 2006-2010

ASSISTANT MANAGER, BURGER KING

Implementing workflow procedures based on direction from the company's Store Manager

Employee Oversight

Maintains the cleanliness and appearance of a fast food dining space including tables, floors, ordering counter, condiment stand, drink dispensers and trash receptacle areas.

Monitors when dispensers need to be refilled, trash needs to be emptied and soda fountains maintained.

Both counter and drive-thru orders

Preparing food

EDUCATION

1985-1989

GENERAL EDUCATION, TAMPA BAY TECHNICAL HIGH SCHOOL

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