Property Manager Customer Service

JOSE LUIS TORRES

**** ******** **** ******, ** Paso, Texas 79936 **************@*****.*** 915-***-**** SUMMARY

Property Manager with over 20 years experience delivering professional customer services to tenants while protecting the interests of the landlord and/or owner of the property. Fiduciary responsibilities and duties included: sales/leasing of properties, timely collection of rents, systematic intervention and eviction of delinquent tenants. Proven record of success in managing various types of properties and employees.

PROFESSIONAL EXPERIENCE

REGENCY SELF STORAGE, El Paso, Texas August 3, 2012 to Present Manager

• Deliver personalized customer service and ensure client satisfaction to tenants during any interaction with the tenant especially during the sale of storage units and/or parking spaces. Goals include maximum tenant satisfaction and complete tenant understanding of their obligations as per contract. Data input into desk computer.

• Ensure timely collection of rents and provide systematic but fair intervention for tenants who get behind on payment of rent. Identify appropriate time to evict tenants and follow the process legislated by the State of Texas including overseeing the auction of property.

• Develop, train, and work closely with the Assistant Manager to ensure he/she can manage all the affairs and business of the storage center in the absence of the Manager.

• Protect the interests of the owner/landlord of the property and consult with the owner if necessary. Oversee the upkeep of the storage center including repairs, landscaping maintenance, and property cleanliness and upkeep. Provide monthly statistical reports to upper management intended for Owner of the business. FIRST SG BARRACKS PROGRAM, Fort Bliss, Texas January 4, 2011 to July 2012 Shift Supervisor

• Delivered personalized customer service and ensured satisfaction to active U.S. Army tenants. Supervised 37 employees and reported to the First SG Brigade on base.

• Data input into computer included monthly reporting of status and statistical reports for the Government.

• Position required Department of Defense clearance. CAPROCK PROPERTY MANAGEMENT July 2011 to July 2012 Assistant Manager

• Worked closely with the Manager to lease apartments, oversee maintenance of property, and collect rents.

• Data input into computer.

U.S. Housing and Urban Development (HUD) 2000 to 2009 Property Manager

EDUCATION

1973 to 1977: 50 credit hours @ El Paso Community College 1972: G.E.D. through Neighborhood Youth Corps program 2004 to 2008: certified Apartment Management accreditation through El Paso Apartment Association; Real Estate Management accreditation through Institute of Real Estate Management

ADDITIONAL SKILLS

• Proficient in MS Office (Word, Excel), YARDI, various email systems, different telephone systems, and variety of copier machines

• Fluent in English and Spanish

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