Store Manager Customer Service
Resume:
Kenneth Thompson
STORE MANAGER
Ypsilanti, MI ***98
**********@*****.***
Hardworking Store Manager professional versed in all aspects of running a successful retail store, including opening and closing procedures, banking, merchandising, and recruiting. Effectively motivate employees to performance excellence and builds a team environment Authorized to work in the US for any employer
Work Experience
Store Manager
Big Lots-Ypsilanti, MI
December 2022 to Present
• Managed staff activities
• Managed store and daily cash deposits
• Managed nightly register and financial totals
• Managed the scheduling, recruiting, hiring and training of new store employees
• Supervised employees to maintain goals to meet corporate objectives
• Thrived in a highly challenging customer service environment Store Manager
Dollar Tree-Ypsilanti, MI
April 2021 to December 2022
Oversee all day to day activities of business
Ensure all merchandise is stocked to company plan
Drove sales to maximize bonus monthly
Hired, trained and promoted multiple associates
Reduced shrink in target store by a full percent
PRO Merchandise Assistant Store Manager
Lowe's Home Improvement-Ypsilanti, MI
February 2019 to September 2021
• Select, Hire, and Develop Talent within store
• Drive associate engagement, building strong culture thru out store
• Builds and sustains a culture of operation excellence, overseeing operation processes
• Models and sets expectations for customer service behaviors within store
• Informs and execute strategies for sales and service
• Drive business results and maximizes sales
• Deliver results in store and departments directly overseeing
• Continues learning the business, the service needs, and develops others skills MERCHANDISING ASSISTANT STORE MANAGER
THE HOME DEPOT-Livonia, MI
September 2012 to December 2016
• Directly accountable for $27M in annual merchandise sales in a $56M Livonia, Mi store
• Continually drove Customer Service scores at Livonia, form bottom of Region to middle of Region
• Supported SM in both locations with overseeing total store operations including planning, forecasting, sales, P&L, staffing, merchandising, and store standards
• Provided guidance and support to 225-275 employees store-wide with direct leadership over 50-75 associates, Department supervisors, Hardware, Plumbing, Electrical and Garden
• Mentored 4 Department Supervisors to promotion of Assistant Store Manager. Promoted 9 associates to Department Supervisor.
• Consistently recognized for meeting and exceeding ll company expectations on annual performance evaluations
• Selected to lead Store's EOC/VOA committee every year SPECIALTY ASSISTANT STORE MANAGER
The Home Depot-Howell, MI
September 2011 to September 2012
• Oversaw the Top Specialty Store in the Region, recognized at Year End meeting
• Drove Specialist Engagement, Customer Follow up, and Completing the Sale STORE MANAGER
DOLLAR GENERAL-Detroit, MI
September 2009 to September 2011
• Opened Detroit Market, opened 7 stores in the Greater Detroit area
• Hired, trained, promoted multiple individuals to supervisor an assistant managers
• Worked with DM on future store locations, set up, hiring, held multiple job fairs
• Oversaw the day to day activities, monthly merchandising programs, and drove sales
• Consistent walks by RVP's on successes
driving sales
CVS PHARMACY
February 2002 to September 2009
• Implemented new in stock processes, drove sales
• A trainer of new associates, ASM's and SM's
Education
Accounting/Finance/HR
Eastern Michigan University - Ypsilanti, MI
August 1989 to April 1993
High school diploma or GED in College Prep
Fowlerville High School - Fowlerville, MI
1986 to June 1989
Skills
• Profit & Loss
• Merchandising
• Forecasting
• Financial Analysis
• Budgeting
• Store Management Experience
• Financial Report Writing
• Payroll
• Strategic Planning
• Retail Management
• Journal Entries
• Management
• Recruiting
• QuickBooks
• Bookkeeping
• Microsoft Excel
• Accounting
• Computer skills
• Organizational skills
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