Customer Service Representative

NONI MACLAREN

*********@*****.*** 904-***-**** Jacksonville, FL 32225

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote

loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research,

documentation and problem-solving.

Skills

Understanding Customer Needs Customer Account Management

Creative Problem Solving Issue and Complaint Resolution

Data Entry and Maintenance Customer Service

CRM Software Calm and Professional Under Pressure

Responding to Difficult Customers First-Tier Technical Support

POS Systems and Ordering Platforms

Experience

Online Customer Service Representative Bed Bath & Beyond - Jacksonville, FL 07/2020 - 10/2022

Assisted customers with questions regarding products and services, delivering exceptional experiences through

responsive service.

Maintained composure and patience in dealing with aggressive customers.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Homeless Outreach Private Care - FL 11/2019 - 03/2020

Worked closely with disabled or impoverished individuals to locate helpful financial resources and community

programs.

Guided clients through transition to independent living within community.

Empowered patients and families to negotiate with resource providers and make decisions on own behalf.

Office Assistant Reamerica realistate - Lansing, MI 06/2016 - 07/2019

Answered phone calls and welcomed visitors to office.

Greeted visitors or callers to handle questions or direct to appropriate staff.

Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational

workflow.

Collected payments, issued receipts and updated accounts to reflect new balances.

Maintained business records by updating customer information.

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls

and tracked documentation.

Customer Service Representative Amazon - Jacksonville, FL 03/2015 - 06/2016

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service

transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Provided outstanding service to new and long-standing customers by attending closely to concerns and

developing solutions.

Driver Staff zone - Jacksonville, FL 10/2022 - Current

Helped clients identify goals, obstacles and strategies for attaining greater fulfillment.

Helped clients set weekly goals and plan how to accomplish objectives.

Assisted clients with developing life management skills and coping mechanisms to handle daily living

requirements.

Education and Training

University of Phoenix Tempe, AZ

Some College (No Degree): Business Administration And Management

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