Service Representative Client
Resume:
Katherine Burke
Dallas, TX *****
***********@*****.***
Work Experience
Client Service Representative
Cityvet - Dallas, TX
May 2023 to Present
• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.
Contractor Educator
Jewish Community Center - Dallas, TX
January 2022 to Present
Preschool teacher, working with children ages 12 months through 4 years. We used play as a learning mechanism for the children. I am trained in Conscience Discipline. Preschool Teacher
Primrose Schools - Dallas, TX
November 2022 to March 2023
Lead teacher
Parent Educator
Momentous Institute - Dallas, TX
April 2006 to July 2020
I had the opportunity to work with parents who were experiencing addiction and incarceration. I developed a trauma-based curriculum focusing on attachment theory. Educator
The Child Abuse Prevention Center - Dallas, TX
December 2002 to April 2006
I was a Shaken Baby Syndrome educator and presented to teen parents in high schools throughout Dallas county.
Thurman & Andres
Same as above - Dallas, TX
June 2001 to January 2002
As a administrative assistant, I was in charge of maintaining an efficient and productive office operation. Mama’s Daughters’ Diner
Same as above - Dallas, TX
May 1996 to June 2001
As manager, I oversaw daily operations by supervising employees, and enforcing staff development activities.
Education
Bachelor's in Comparative Literature
UT Dallas - Dallas, TX
September 1990 to May 1994
Skills
• Writing Skills
• Classroom Management
• Curriculum Development
• Childcare
• Teaching
• Experience with Children
• Organizational Skills
• Experience Working With Students
• Tutoring
• Early Childhood Education
• Public Speaking
• Toddler Care
• Classroom Experience
• Teaching
• Actor
• Customer service
• Curriculum development
• Experience working with students
• Classroom experience
• Adult education
• Early childhood education
• Cash handling
• Presentation skills
• Restaurant experience
• Data collection
• Microsoft Access
• Clerical experience
• Office management
• Guest services
• Leadership
• Cash register
• Driving
• Hospitality
• Childcare
• Classroom management
Certifications and Licenses
Driver's License
November 2020 to November 2025
CPR Certification
Assessments
Early childhood development — Proficient
November 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Building relationships for childcare providers — Proficient November 2022
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Case management & social work — Proficient
February 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Written communication — Proficient
February 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Sales skills — Proficient
February 2023
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Completed
December 2022
Level of motivation and discipline applied toward work Full results: Completed
Work style: Reliability — Proficient
November 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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