Technical Support Active Directory
Resume:
Steven Estrella
Santa Ana, CA
**********@*****.***
Summary
Detail-oriented and highly qualified IT Professional with years of related experience. Solid analytical, communication, problem-solving, and critical thinking skills. Proficient at training personnel on IT procedures, installing and configuring operating systems, and providing effective technical support currently seeking a position in IT that will effectively utilize all acquired skills, abilities, and areas of expertise.
Technical Skills5555555
Proficient in Windows Server 2008, 2012, 2016, 2019 and Windows SBS 2003, 2008
Microsoft Exchange: 2013, 2016
Microsoft Windows: ME, 2000, XP, Vista, 7, 8, 10, 11
Active Directory. Azure and Microsoft 365
Ticketing Systems: Spice Works, Zendesk, ConnectWise, Service Now
Experience
UCI Health
ITS Client Support (Remote)
Orange, CA. 03/24 – 06/24
Intake and assist new employees to set up software and accounts
Remotely Support for UCI Health Staff
Overnight/Late night position to ensure continuous Client care
Assist new Hires to set up their accounts
Work with End Users, to resolve Software and Hardware Issues
Receiving and Evaluating tickets to best escalate tickets to the appropriate team
Support 5 hospitals and associated satellite clinics
Crea Affiliates
Technical Support (Remote)
Portland OR 11/22 – 02/24
Remote
Working Directly with the owner and President of the company
Support the staff with PC and Mac hardware and software needs
Support and Maintain web-based VOIP
Migrate and manage websites
Migrate and manage email web-based services
Setup new user accounts, computers and email
Windows 10/11 migration using USMT
Integration Works
Network Engineer and Technical Support
Irvine, CA 08/15 – 11/21
Repair/Replace computer equipment for users, Workstation/Phones/Printers
Working with various client Executives, in person and over the phone
Image and Configure workstations in preparation for deployment at workstations
Provide remote technical support for day to day needs of client personal
Onsite technical support for hardware maintenance
Hardware upgrades and maintenance for network equipment
VOIP installation and support
Remotely run updates for servers and workstations
Remotely deploy software for clients and general staff
Windows Server 2016/2012 Migration from Physical to Virtual (P2V)
Windows 7 to 10 Migration in USMT
Support for PC and Mac computers and handheld devices
Remotely Manage Mac devices via Jamf
Configure Firewalls to allow client employees to work remotely and securely access data
User creation for client organizations using Active Directory and Office 360
Working with clients to deploy hardware and software to full office
Morgan Drexen
Desktop Analyst
Costa Mesa, CA 04/1 - 0/15
Repair/Replace computer equipment for users, Workstation/Phones/Printers/Cell Phones
Assisting the office Executives and VIP guests to ensure smooth transactions
Image and Configure workstations in preparation for deployment at workstations
Provide technical assistance to staff to allow them to work at full productivity
Troubleshoot issues on the network to prevent or limit downtime
Install and manage phones in a call center environment
Setup accounts and computers for new employees
Complete server updates and restarts over the weekend to prevent downtime during the week
User Creation in Active Directory and Local Exchange Server
Install/rebuild existing Mac and PC
Laptop Migration for Executives to prevent downtime, Windows Vista to Windows 10
Insight Systems Exchange
Customer Service Technician
Garden Grove, CA 08/10 - 04/12
Prompt response to customer concerns with our equipment
Troubleshooting hardware issues via phone and email
Repair/Replace computer equipment for users, Workstations/Laptops
Working with customers and staff to find the quickest solutions to Client concerns
Image and Configure workstation in preparation for shipping back to the customer
Packing and shipping parts to customers
Auditing returned computers to find/fix any issues with the equipment
Auditing computers to fulfill customer orders/RMA replacements
Working with staff and customers to retain 90% return buys status
Online Consignment Depot
Network Administrator
Santa Ana, CA 07/09 - 05/10
Configure and repair SBS 2003 and associated programs
Research and implement necessary programs for an SBS environment
Repaired and programmed the building’s security system
Configured and prepared Exchange server
Hollins-Schechter Attorneys at Law
Helpdesk Coordinator
Santa Ana, CA 04/07 - 04/09
Coordinate and prioritize user issues to ensure smooth workflow
Working with Executives and VIP guests to ensure connectivity
Responsible for IT-related purchases
Installed and maintained local and networked printers and fax machines
Repair/Replace computer equipment for users, Workstations/Phones/Printers
Managed the training of new staff concerning all IT-related systems
Handled Onboard, Create user with Active Directory and on the Mitel phone system
Maintain/Update Windows 2000/XP/Vista workstations
Installed hardware and software upgrades
Created and maintained user and email accounts with Active Directory and Exchange 2003.
install and maintain office software (MS Office, WordPerfect, Adobe Acrobat/Photoshop)
SIATech, Inc.
Technical/Instructional Assistant
Long Beach, CA 11/99 - 07/06
Setup and maintained workstations in classrooms
Create user accounts and set permissions using Active Directory
Manage firewalls to prevent inappropriate web access.
Update and configure computers for classroom use.
On-site contact for network engineers. Trained students in computer usage.
Worked in small groups to develop a curriculum utilizing available technology.
Education
Coastline Community 02/08 - 04/08
Network+ courses
Guajome Park Academy 11/98 - 06/99
High School Diploma
United Educations Institute 12/97 – 05/98
Network Technology Course
Contact this candidate