Customer Service Personal Care
Resume:
Sunday Freemon
Hammond, IN *****
******.*******@*****.***
A tenacious self starter with over seven years of experience in personal care and Customer Service. My strong commitment to generate revenue, operational excellence, team motivation and profitability allows me to provide exceptional service. I am seeking a career within a company/organization that will challenge my current skills and offer room for professional growth and development.
Work Experience
Hair Stylist
Global Beauty-Hammond, IN
March 2020 to Present
As a senior hairstylist, I had the privilege of working with multiple hair textures. Working with all ages has allowed my skills to flourish. Understand the technique it takes to create and execute any style. Patience is the key to mastering the skill of working with hair. Learning the product to use on different grades of hair is definitely a must. After doing hair for 30 years I have accomplished overwhelming goals and achievements nothing but satisfied customers is what I aim for and have achieved throughout these many years.
Production Supervisor
Resco Products, Inc-Hammond, IN
November 2021 to November 2023
• Managed production schedules, ensuring efficient workflow and resource allocation to meet project deadlines.
• Coordinated with clients and internal management to establish and adhere to budgets and timelines, adjusting as required.
• Maintained compliance with health and safety standards while setting and monitoring quality control protocols.
• Directed material procurement, equipment maintenance, and staff development, including organizing training initiatives.
Production Manager
Orean Products-South Holland, IL
January 2016 to December 2021
• Managed daily work order preparation and execution, ensuring adherence to health and safety regulations.
• Directed team duties and monitored production areas to maintain consistent workflow throughout shifts.
• Conducted thorough reviews of production documentation during and post-completion, culminating in detailed shift reports.
QC Quality Analysts
Best Diamond Plastics-Chicago, IL
January 2015 to December 2017
• Ensured product quality by conducting measurements and visual inspections against blueprint specifications, utilizing precision instruments including calipers, micrometers, fixtures, and gauges.
• Maintained compliance with HACCP guidelines and understood Material Safety Data Sheets (MSDS) to uphold safety and quality standards.
• Managed data processing for calibration records and quality assurance documentation, and oversaw the final approval and packaging of products for distribution. Licensed Childcare Provider
Action For Children-Chicago, IL
January 2009 to December 2015
• Provided comprehensive care and educational assistance to a diverse age group of children, ensuring a nurturing environment conducive to developmental growth.
• Implemented educational activities, including reading, arts and crafts, and music, fostering creativity and cognitive skills in young learners.
• Monitored and documented children's progress and behavior, alerting parents to any signs of emotional or developmental concerns.
• Supported children's emotional and social development, encouraging empathy and self-awareness through daily interactions and structured activities. Customer Service Clerk and Merchandise Handler
Walgreens-Chicago, IL
January 2002 to December 2012
• Delivered high-quality customer service and resolved conflicts, contributing to the maintenance of strong client relationships.
• Collaborated effectively with colleagues to achieve and often surpass organizational objectives.
• Managed inventory by maintaining fully stocked shelves and served as an auxiliary support for team leadership, addressing escalated customer inquiries and facilitating issue resolution. Education
Some college in Health and Accident Insurance License Pearson Education Center - Merrillville, IN
November 2023 to December 2023
Skills
• Quality Assurance
• Supervising Experience
• Infant Care
• Continuous Improvement
• Manufacturing
• 5s
• Office Management
• Cashiering
• Haccp
• Stocking
• Merchandising
• Cash Handling
• Production Management
• Six Sigma
• Shift Management
• Home Care
• Calibration
• Leadership
• Training & Development
• Forklift
• Root Cause Analysis
• Salesforce
• Cash Register
• Computer Networking
• Negotiation
• Customer Service
• Packaging
• Computer Skills
• Quality Control
• Communication Skills
• Hospitality
• Childcare
• Team Management
• Assembly
• Micrometer
• Lean Manufacturing
• Microsoft Office
• Quality Requirements
• Time Management
• Production Planning
• SAP
• Hair Styling
• Lean
Certifications and Licenses
Life & Health Insurance License
First Aid Certification
Food Handler Certification
Driver's License
CPR Certification
Six Sigma Black Belt
Safe Quality Food Certification
Series 65
Additional Information
Sunday Freemon
Hammond, IN
******.*******@*****.***
Dear Hiring Manager,
I am writing to express my strong interest in this position. As a seasoned professional with 21 years of experience, including my recent experiences,I am confident in my abilities to excel in this role and contribute to the success of your company.
I am incredibly enthusiastic about the opportunity to bring my skills and experience to a company known for its excellence in production and customer service. With a passion for process oversight, resource management, and staff development, I am eager to apply my expertise in production scheduling, quality control, and team leadership to help drive the success of your company. Having successfully managed production schedules, coordinated budgets and timelines, and maintained compliance with health and safety standards, I feel well-equipped to make a significant impact in this role. I am also proud of my accomplishment in establishing and implementing quality control protocols and increasing customer satisfaction. In my previous role, I was responsible for managing daily work order preparation and execution, as well as directing team duties and monitoring production areas to maintain consistent workflow. Through my attention to detail and dedication to maintaining high-quality standards, I was able to improve overall production efficiency and meet customer demands. I am confident that my skills and experience make me an excellent fit. I am eager to bring my passion, dedication, and expertise to your company and continue to grow and develop as a team leader. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.
Sincerely,
Sunday Freemon
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