MARENDY W. PHONGSA
**** ***** ** ***.**** · Denver · Colorado 80249
*******.*.*******@*****.***
EDUCATION
General Studies, Ben L. Smith High School (Greensboro, NC) August 2001-June 2005
● High School Diploma
WORK EXPERIENCE
Fulfillment Associate, Amazon (Aurora, CO)
September 2023- Present
● Get customer orders ready and pack them up
● Receive and sort inventory
● Use scanners to read bar codes on products
● Load boxes into trucks for shipment
● Troubleshoot problems
● View prompts on screens and follow the direction for the tasks
● Ensure product meets quality requirements
● Scanning, sorting, and stacking packages on pallets
● Using technology like scanners, computers, and handheld printers
● Moving items around using carts, dollies, hand trucks, and other gears Cashier, Dragon Express (Greensboro, NC)
January 2019- March 2020
● Hosted guests, stocked restaurant, and assisted kitchen with needed prep work
● Managed cash register and credit card machines
● Inventory
● Online Orders
● Prepped products daily
Manager, Auntie Anne’s (Greensboro, NC)
December 2014-February 2016
● Regulate day to day operations of the bakery to ensure profitability and overcome operation obstacles
● Complete and submit weekly sales reports and financial expenses for cost of goods and cost of labor
● Implement proper procedures provided by corporate standards to ensure control of product quality, service, and cleanliness
● Recruit hire, supervise, schedule, and motivate staff of up to 15 crew members Team Member, Auntie Anne’s (Greensboro, NC)
September 2014-December 2014
● Managed cash register, credit card machines, and system balance reports daily
● Hosted guests; stocked store; prepped necessary product for daily operation Cashier, China Garden (Greensboro, NC)
August 2010-November 2018
● Managed cash register and credit card machines
● Hosted guests, stocked restaurant, and assisted kitchen with needed prep work
● Online Orders
SKILLS
● Ability to operate a MICROS POS System (front end, back end, troubleshooting, etc.)
● Management Skills: Inventory System, Scheduling, Financials
● Microsoft Office Proficient
● QSR experience: Guest relations, operations, etc.