Quality Assurance Customer Service
Resume:
Angela D. Jones
************@*****.***
Summary of Professional Skills
Organized professional team player with exceptional leadership, interpersonal and communication skills as well as an extensive background in the following broad based competencies:
- Inventory and Cycle Count - Quality Assurance - Team Lead
- Customer Service - Count Backs - Auditing
- Training - Kitting - Order Builder/Picker
-Shipping and Receiving Coordinator - Basic Computer and Software Skills Professional Experience
2022-Present FedEx Hub International Cage Agent
2016-2022 DLSS Inventory/Count Back Specialist
2013-2016 Cooper Lighting Quality Assurance I/Inventory Clerk
Perform daily inventory counts and audits and provide detailed documentation of results.
Research transactions and exceptions to derive root cause and provide resolution.
Request, prepare, compile and retain reports and records in printed and electronic form.
Identify products in inventory database; Identify code dates on products.
Perform full range of Inventory Reclass/Transfer functions.
Evaluate, verify and process returned products.
Reconcile Invoices and other documents.
Perform related clerical tasks and audits to support warehouse logistics.
Move and stage pallet loads with material handling equipment.
Adhere to Company standards for Safety, product handling and Drug Safety.
Train new team members on department processes.
Lead Inventory Team and assign daily tasks.
Lead Special Projects.
Audit Orders to ensure quality and accuracy standards are met.
Send shift reports to leadership via Excel and Outlook daily. References available upon request.
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