Account Manager
Resume:
Jessica O'Hara
Account Manager - Meduit
Saint Cloud, MN 56303
*******@*******.***
• Dedicated employee with over 23 years' experience in a professional setting
• Goal oriented individual with the determination to get the job done accurately and efficiently
• Strong leader with the ability to manage a team and motivate others to succeed Authorized to work in the US for any employer
Work Experience
Account Manager
Meduit-Sartell, MN
November 2021 to Present
Make on average 180 outbound calls daily to arrange debt repayment or establish repayment schedules, based on customers' financial situations
• Advise customers of necessary actions and strategies for debt repayment and answer customer questions regarding problems with their accounts
• Persuade customers to pay amounts due on outstanding medical accounts consistently meeting or exceeding company and personal goals
• Record accurate documentation about financial status of customers and status of collection efforts
• Work directly with attorneys and insurance companies in the billing process Account Manager/Lead
CENTRAL PORTFOLIO CONTROL-Clearwater, MN
June 2015 to November 2021
Assist with training and development of new staff ensuring best practices are shared with all
• Ensuring that team members meet performance expectations and team goals
• Analyze the team performance with call monitors and reviews.
• Provide consistent, supportive and constructive feedback to the quality and quantity of their work Account Manager
JC Christensen and Associates-Saint Cloud, MN
October 2001 to June 2015
Make on average 300 outbound calls daily to arrange debt repayment or establish repayment schedules, based on customers' financial situations
• Advise customers of necessary actions and strategies for debt repayment and answer customer questions regarding problems with their accounts
• Persuade customers to pay amounts due on outstanding medical accounts consistently meeting or exceeding company and personal goals
• Record accurate documentation about financial status of customers and status of collection efforts
• Work directly with attorneys and insurance companies in the billing process
• Assist with the training and development of new staff ensuring best practices are shared with all Server/Waiter
Great River Bowl-Sartell, MN
July 1994 to July 2002
Served parties and glow bowl and assisted
with training of staff
• In charge of waiting on customers, taking orders for food and beverages.
• Submitted tickets to customers and collected payments.
• Worked with a team of bartenders and wait staff to work large Christmas and work functions.
• Helped with clean up for the end of the evening. Customer Service Representative
Charter Communications-Saint Cloud, MN
1997 to 2001
Responsible for providing exceptional customer service to all Charter customers to increase sales and promote repeat business
• Managed delinquent accounts in a professional manner to maximize profits for company
• Responsible for dispatching technicians to outages and service calls Education
Associate's degree in Sales and Management
St. Cloud Technical College - Saint Cloud, MN
1993 to 1995
High school diploma or GED
Sauk Rapids-Rice Senior High School - Sauk Rapids, MN 1989 to 1992
Skills
• Salesforce
• Cold Calling
• Account Management
• Data Entry
• Sales
• Account Management
• Cold Calling
• Data Entry
• MS Office
• Quickbooks
• Receptionist
• Sales
• Salesforce
• Guest services
• Leadership
• Supervising experience
• Time management
• Customer service
• Conflict management
• Accounting
• Microsoft Excel
• Computer skills
• Communication skills
• Sales
• Banking
• Guest services
• Accounts receivable
• Account management
• Salesforce
• Serving
• Cold calling
• Front desk
• Microsoft Office
• Organizational skills
• Microsoft Word
Additional Information
• Customer Service
• Multi-Line Phone
• Accounts Receivable & Collections
• Management
• Insurance Billing
• Training & Development
• Inventory Control
• Client Relations
• Sales
Contact this candidate