Customer Service Dental Assistant

QOUSTON CRAWLEY

Decatur,Ga *****

470-***-**** **************@*****.***

Seeking a position working chair-side support to Dentists in the role of a Dental assistant. Bringing exceptional customer service and effective communication skills to increase patient’s satisfaction.

PROFESSIONAL SKILLS

Place Retraction Cord • Four Handed Dentistry • Instrument Passing • Tray Setup • Restorative Procedures • Inventory and ordering supplies • FMX • Coronal Polishing • Sealants • Infection Control • Temporary Crowns • Fluoride Treatment Alginate Impressions • Dentrix Software • Vital Signs • Anatomical Charting • Instrument Sterilization • Operatory Set Up and Brake Down • HIPAA Certified / CPR Certified / Radiography Certified.

EDUCATION

Dental Assistant Diploma -Everest Institute – Norcross, GA

Bachelors of Science, Business Administration - Georgia State-Perimeter College

PROFESSIONAL EXPERIENCE

Bay Area credit Stone Mountain, GA March 2017 – 2024

Collections Representative/verify insurance

Specialize in the collection of payday loan and cash advances. Place a high outbound call volume to contact individuals who have defaulted on debts and/or who have not paid past-due bills. Provide customer service regarding collection issues, review account adjustments, and resolve client discrepancies.Call escrow and non escrow banks to verify insurance..

The Colography Group Atlanta, GA November 2015 – February 2017

Customer Service Agent

Interfaced with customers via inbound / outbound calls, or through the Internet to provide customer service support and resolution of routine problems regarding client's product or services.

Dewafelbakkers McDonough, GA October 2012 – August 2015

Production Worker/Machine Operator

Responsibilities included packing pancakes, operating the oven which included checking temperatures and controlling oven temperature, as well as, operating mixer, gathering ingredients for preparing pancake mixtures. Operating oven wrap machine control for packaging pancakes for shipment.

JCPenny Warehouse Forest Park, GA January 2012 – September 2012

RF Scanner

Picked orders using a RF scanner and stocked merchandise. Sorted, wrapped, and stacked goods and made labels to be attached to the product. Organized and maintained work and storage areas.

404 Custom Jewelry Conyers, GA February 2011 – August 2011

Administrative Assistant

Managed the reception area, greeted visitors, answered phone and in-person request for information. Handled media and public relations inquiries as well as organizing files. Developed spreadsheets through MSOffice Suites, faxed reports and scanned documents.

Creative Creations Stone Mountain, GA January 2007 – August 2010

Administrative Assistant

Performed administrative and office support activities. Fielded telephone calls, received and directed visitors, word processing, and filing. Computed, recorded, and proofreading data, records and reports.

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