Customer Service Administrative Assistant

Velvelene Henderson

*********@*****.*** 601-***-**** Brookhaven, MS

SUMMARY

Seeking Customer Service Representative role with 16 years of experience in administrative support and inventory management. Expert in relationship building, verbal communication, and maintaining detailed records. Self-motivated with a proven track record of enhancing organizational effectiveness and data integrity. WORK EXPERIENCE

MISSISSIPPI DEPARTMENT OF REHABILITATION SERVICES Brookhaven, MS Administrative Assistant Aug 2022 - Present

• Manage comprehensive record-keeping systems, including logging client admissions, tracking invoices, and maintaining detailed databases for all facility interactions, ensuring data integrity and accessibility.

• Coordinate the procurement and inventory control of office supplies, optimizing resource utilization and budget adherence for facility operations.

• Facilitate efficient communication by handling incoming calls via the switchboard system and documenting minutes during staff meetings, contributing to organizational effectiveness.

• Support human resources processes by scheduling interviews, verifying employment eligibility through E-Verify, and assisting with various administrative tasks for the Facility Manager and Rehabilitation Specialist. APTIV Brookhaven, MS

Warehouse Receiving Clerk and LSR Inspector Oct 2006 - Jul 2021

• Conducted comprehensive inspections of incoming shipments to ensure quality and identify potential contamination or damage.

• Customized and constructed crating and packaging solutions for outgoing materials, adhering to specific requirements.

• Enhanced inventory accuracy and reduced incidents of mispicked items and damages through diligent adherence to established procedures.

• Managed inventory data entry, including updating shipping and receipt activities in the computer system, and facilitated resolution of shortages and damages by maintaining meticulous records and fostering vendor communications.

EDUCATION

Southwest Mississippi Community College

A.S. Science, Science

Summit, MS

May 2003

Franklin University

N/A, Business E-Marketing, E-Commerce and Web Design Columbus, OH

None

CERTIFICATIONS

SKILLS

Data Recording • Public Speaking • Critical Thinking • Written Communication • Material Inspection • Multitasking

• Recordkeeping • Quality Assurance • Vendor Engagement • Planning • Time Management • Microsoft Word • Excel • PowerPoint • E-Verify • Switch Board • Communication • Self-motivation • Relationship Building • Verbal Communication • Customer Service

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