Human Resources Case Management
Resume:
ANDY MILLER
**********@*****.***
CAREER SUMMARY
Experienced human resources professional which incorporates recruiting, case management, work place training and assessment and, sales and marketing with over fifteen years operational knowledge in the employment community services, and recruiting industry. This encompasses equal opportunity staffing for specific and generic roles within the manufacturing, production and retail environments for all genders with and without restrictions. Collaborating with clientele and senior management to establish new effective methods for the workplace and consolidate existing programs.
Expertise in: Training and Education
Recruitment Case Management Sinclair College - Australia
Employment Services Sales and Marketing Assoc. of Community Services
Workplace Assessment Communication Assoc. of Workplace Training and Assessment
Training Teaching
PROFESSIONAL EXPERIENCE
ABR Employment Services
Onsite Manager - Placon Jan 2024 – current
Managing over 90 temps on a 7 day week, 12 hour rotating schedule in a manufacturing facility which encompasses various departments such as machine operation, packaging, tooling, warehouse, maintenance and engineering,
Assisting with recruiting process for temporary and direct hire positions with telephone and in-person interviews
Utilizing ATS, CRM and HRIS software systems – Bullhorn, Isolved and ADP for precise target marketing of candidates
Weekly payroll, staffing and canvas reports for all temporary associates including turnover, new hire, and total hours
Meetings with team leaders and supervisor discussing assignments, current employees, staffing needs and training programs
Using social media forums to attract new talent – LinkedIn, Facebook, Twitter and various job boards such as Indeed, Glassdoor and Zip Recruiter marketing client to prospective candidates
Onsite and offsite job fairs to attract new talent for all temp to hire and direct hire positions
Working with secondary and tertiary institutions marketing company profile with temp-to-hire positions to professional direct hire assignments, and leadership programs
Comprehensive use of Microsoft Office programs such as Word, Excel, Outlook and PowerPoint
E73
Recruitment Consultant - Australia Jul 2023 – Dec 2023
Recruiting for HR related positions such as Systems Administrator, Recruitment Manager and Supervisor, Training and Development Coordinator and Employee Relations Consultant with the accounting, finance and mining sectors. Marketing of clientele to promote and attract associates for junior, senior, executive and corporate based assignments. Communicating with clientele, fellow staff members and office and senior management to methodically time manage tasks and optimise work schedule.
Use of marketing techniques to attract candidates for open assignments such as job boards and social media advertising and target focused head hunting of experienced associates
Face to face meetings, ZOOM and Teams meetings with clients and weekly round up telephone conferences to discuss current openings, new direct hires, and future placement opportunities
Weekly team meetings with managers and key stake holders, focusing on labour market trends an continual growth on candidate submissions and placement longevity
Exclusive recruiting for companies: Sojitz Mining, Sofitel Hotels, and William Buck accounting and also working with BHP and Rio Tinto Mining
Report collation via employment database programs such as and word processing via use of Microsoft applications Word, Excel with high volume data entry
Operational knowledge of ATS and CRM programs such as Jobadder and Recruiter Lite LinkedIn, Recruiter Lite and Microsoft Office
Using social media forums to attract new talent – LinkedIn, Facebook, Twitter and job boards such as Indeed, Career Builder and Zip Recruiter
Allegiance Staffing
Operations Manager Jan 2020 – Jun 2023
Encompassing operational and branch manager protocol utilising current office practices and incorporating proven results and techniques during the course of my professional managerial history.
Review of operational procedures for office, and, implementation of proven methods from previous practices which include:
1.Greater internal communication, allowing for everyone to offer a review of current business practices and to integrate new principals for placement.
2.Weekly and fortnightly correspondence with clientele, tracking progress of new and current placements and facilitate where necessary to maintain placement
3.Quarterly face to face meetings with clientele and senior management to discuss progress of office, placement results, and overall office management and output
Increase overall placement numbers from 20 to 100 within a period of six months. This includes long term and short term placement and contract roles
Assisting coordinators with staffing diverse candidate base from areas such as Europe, Asia, Africa and South America with initial placement rate over 70% and full time placement over 60%
Corporate placement for salary based positions ranging from $40,000 to $120,000 within factory and warehouse and, for executive and managerial based roles, up to $175,000
Increase of weekly payroll from $25,000 to consistent weekly billing between $60,000 and $100,000 per week
Monthly review of team members and providing empowering overview of position. Also incorporating weekly bonuses for all staff from Junior to Senior Staffing specialists for work output and placement results.
1.Fist year: Totalling one million in sales
2.Second year: Totalling three million in sales
Weekly direct reports for new and existing clients that incorporate active lists, turnover reports and billing – weekly and monthly, yearly reports – gross invoice – and temp to hire results using Avionte Staffing Software
Fortnightly meeting with business owner to discuss all facets of management, billing, office income, expenditure and overall business maintenance
First Call Staffing
Manager/Assistant Manager Aug 2016 – Dec 2019
Coordination of weekly team meetings to discuss systematic and progressive methods for candidate assignment
Supervision of office practices and placement principals and staff meetings
Conferences with HR management and clientele executives to evaluate progress and relationship status
Meeting with Regional Manager monthly to office progress and projected sales for month ending
Modify stratagems where necessary to incorporate market growth, saturation and seasonal fluctuations
Monthly review of staff members and providing empowering assessment of position
Telephone and face-to-face interview for all prospective new employees within office
Direct hire placement within manufacturing environment for salary based positions ranging from $50,000 to $100,000. These include engineering, senior maintenance and managerial roles for local and interstate locations
Direct reports for over 10 manufacturing and logistics companies, which incorporated aging reports, active lists, turnover reports and billing – weekly and monthly, via use of Avionte Staffing Software
Weekly payroll with consistent weekly billing of $150,000 per week
Senior Staffing Consultant Apr 2013 – Aug 2016
Undertaking operational procedures associated with recruiting which incorporated communicating with clientele, fellow staff members and office managers to methodically time manage tasks and optimise work schedule.
Initial interview and appointment with new candidates for First Call locations which focuses on establishing suitable position/s, rate of pay, shift preference and availability for associates
Orientation classes of 5 to 15 individuals daily which include: Introduction, Q & A regarding job placement and retention, protocol with clientele, rate of pay and location and safety within work environment
Weekly job placement for candidates within manufacturing and production environment from native English speakers to countries with non-English speaking backgrounds
Continual communication with clientele and candidates pertaining to existing and future positions
Exclusive recruiting for companies: KYB, Amcor and Toyota
Report collation via spread sheet, database and word processing via use of Microsoft applications such as Word, Excel, Outlook, PowerPoint and Media Centre with high volume data entry
Operational knowledge of programs such as E-verify, Sterling, Corporate Screening, Asurint and Risxfaqs and using Avionte Staffing Software for placement and payroll purposes
Employment Plus
Staff Trainer/Staff Support – temporary contract Apr 2012 – Aug 2012
Workplace training and assessing activities and responsibilities of staff; supporting current caseload with enquiries related to employment objectives while increasing database of applicants for current and future assignments. Position entailed:
Monitored and appraised recruitment process of five staff from scheduling of appointments, initial interview, orientation and training classes and, communication with candidates and clientele via telephone and face-to-face.
Supplemented existing configuration of practices which included industry based orientation classes, separate orientation material exclusive to each companies policy and procedures, highlighting integral components for maintaining position of employment relating to client.
Scheduled appointments via telephone and email for initial interview – up to 50 appointments weekly
Conducted face-to-face interview to assist staff in determining employment direction
Facilitated with orientation classes of up to twenty people for production based assignments daily
Data entry via Microsoft Word, Excel, and in-house database programs – Avionte Software
PROFESSIONAL EXPERIENCE IN AUSTRALIA
My vocation in Australia comprised of positions within Human Resources, Employment and Community Services and Case Management in the employment services industry with Mission Australia. Primarily responsible for facilitating disadvantaged and long term unemployed candidates to regain stability through precursory stages of engaging in social group activities and elementary return to work programs and educational endeavours and working within a structured framework to maximise efficiency and stability with choice of activity. Monitoring individuals progress upon obtaining educational or employment placement and offering continual support through interim period of three to six months. Assist with quality assurance for all floor and office staff relating to call centre operations; preliminary induction procedures and orientation classes for all new employees. Below is a synopsis of positions held and duties undertaken from 2000 – 2010:
WORKPLACE ASSESSMENT
Induction for new employees which included tour of facility, short orientation class constituting video and short exam on customer service etiquette and expectations with regards to company policy and procedures
Assessed floor staff operations which included multi-tasking, speaking with customers and keyboard operations
Staff reviews for all new employees every month for the first three months which focused on customer service, computer operations, and telephone communication
Assisted with interviews for new floor staff candidates
TEAM LEADER
Supervision of floor staff – twelve employees which focused on placement outcomes; direct communication with clientele to oversee progress of candidate and relationship with company.
Handling queries related to candidates and clientele within training and employment capacity
Chaired weekly team meetings to discuss progress of candidates; new efficient procedures for job placement role within a community setting
Collaborated with manager to discuss progress of placements, outcomes and when necessary, recruiting of new staff
Interviewed potential applicants for employment and marketing consultant positions
Fortnightly team meetings to discuss placements, outcomes and current and potential vacancies
CASE MANAGEMENT
Caseload management of up to 80 candidates which included short term unemployed - six months or less, long term unemployed – three years and over and high factored individuals – ten years plus unemployed and paroled individuals. Also, culturally diverse, behavioral and physically restricted individuals
Initial assessment with candidate to determine direction for further training and education if required and job placement purposes within industries catering to skill set
Ongoing support while candidate was undertaking training, education or employment placement and incorporated review of resume, communication and letter writing and, if further training or education was required
Built new relationships with employers from retail, hospitality, trade relations, manufacturing organisations and maintained existing associations
Job search training packages for classes up to twenty which focused primarily on applications for employment using letter and email oriented submissions and telephone applications. Workshop also included simulation interviews – both telephone and face-to-face, appropriate attire for the interview and awareness of surrounds which included non-verbal communication
Worked with vocational, education and training providers to produce opportunities – 20 monthly
Onsite training for culturally diverse, high factored, behavioural and physically restricted individuals when necessary
Continual support with candidate as they pursued training and further education for employment placement
All positions within the employment services industry required high inbound and outbound call operations with candidates and clientele, high-volume entry of data on daily basis using alpha and numeric, and consistent Microsoft Office applications use which included Word, Excel, Database, PowerPoint, and Outlook. A professional and courteous customer service maintained with both candidates and clientele throughout my tenure.
Supplementing my professional portfolio, I was tenured readily in trade associated and light industrial areas in various states through Australia which incorporated use of motorised forklifts, fettling, water and sand blasting equipment, construction painting and decorating and domestic interior decorating.
PRIOR EMPLOYMENT HISTORY TO 2000
Apprenticeship in Painting & Decorating, Australia
Kindergarten Teacher – Japan
Builder – Japan
Retail Attendant – Warner Bros Movie World, Australia
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