Customer Service Supply Chain

ERIC SMITH

Lexington, KY 859-***-**** ***********@*****.***

Motivated and detail-oriented individual seeking position in healthcare administration. Eager to leverage strong organizational and communication skills, along with a passion for people, to support efficient office operations and enhance patient experiences. Committed to learning and growing within a dynamic healthcare environment.

FUNCTIONAL SKILLS

Effective Communicator Empathetic and Patient Organization Attention to Detail Management Leadership

Able to handle the flow of a fast-paced environment Process Driven

Systems and Software Training

Microsoft Word Excel Power Point Linux

WORK HISTORY

RESOURCE MFG - TMMK Georgetown, KY September 2023 – August 2024Welding

Identifies parts to ensure quality specifications are followed according to blueprints

Follows work specifications and drawings

Monitors inventory, prepares, and completes work on all materials

Identifies the correct modules for parts to be placed on to properly flow within the specific to internal supply chain

S&S RETAIL ODYSSEY Lexington, KY February 2017 – June 2022

Store Planner - Retail

Read blueprints, sketches, and specifications for each department to effectively build all store displays

Ensure product displays, design details, and blueprints meet criteria of store expectations

Perform merchandising and inventory coding and record keeping

Organized and restocked product to meet design standards

AMAZON Lexington, KY August 2004 – October 2017

Team Member

Performed general fulfillment duties in a fast-paced environment including merchandising and make-on-demand to ensure efficient customer service and shipping

Led teams to drive productivity by identifying opportunities to drive team performance through training and team development

Effectively inspected goods before shipment to ensure quality standards are met

WALMART Lexington, KY September 2000 – December 2002

Customer Service Manager

Promoted to Customer Service Manager over 50+ associates

Responsible for the daily operations including safety training

Effectively handled customer complaints and questions.

Ensured that all cash and deposits were accounted for, including entering financial data into various systems

EDUCATION

UNIVERSITY of KENTUCKY Lexington, KY

Hospitality Management & Business Administration

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