Customer Service Representative

PRISCILLA MENSAH

P. O. Box ****, L.B.C, Kumasi-Ashanti

Mobile: +233(0) 24 974 6796

E-mail address: ******************@*****.***

PERSONAL PROFILE

An excellent customer care personality, a high target achiever, and a good interpersonal relationship skilled person.

CAREER OBJECTIVES

To work in a competitive environment where my profession, competencies, and skills will be fully utilized to contribute to the organization’s success and to build an excellent personality that will help me grow into an efficient and effective young professional.

SPECIAL SKILLS

Have good communication and human relation skills.

Multi-tasking, Hardworking, Smart, and Efficient at work

Ability to work efficiently under pressure and meeting deadlines.

Good leadership skills and Dynamic team player

Persuasive skills and the ability to motivate others.

Possess good interpersonal, initiation, and negotiation skills.

Trustworthy and ethical

Proficient in Microsoft Word, Excel, and PowerPoint.

WORKING EXPERIENCE

Period Institution Position

November 2022 to date MTN-Ghana Branch Manager

May 2018 MTN-Ghana Direct Supervisory Contractor

July 2011 MTN-Ghana Customer Care Representative

Duties

Branch Manager oversees all the operations at the branch.

Branch head’s delegate for KNUST

Branch head’s delegate for the Ayigya branch.

Supervisor for Techiman Connect Store.

Dormaa Connect Store Supervisor for 2 years.

Collate report of all 9 Connect stores

Virtual branch head for the month of April 2019

Branch head’s delegate for the Atonsu branch for 2 years.

Acting branch head for the Bantama branch for 2 years.

Supervising Report writing.

Identifying and resolving prepaid and postpaid customer complaints.

Managing branch stock- Sell Company’s products and services to customers.

Educate customers on new products and services introduced by MTN.

Build relationships with high net worth through excellent customer service and being proactive to the needs of customers.

Collate daily report.

Channelling report to the appropriate department, e.g., IT

Handling mobile money transactions and reconciliation reports.

NATIONAL SERVICE

2010 -2011 Accounts Clerk, Manfo Health Centre (National Service)

Duties:

Records Keeping

Calculating monthly bills of insured clients

Pre-auditing and post-auditing of Payment Vouchers

Writing of Cash Book and Preparation of monthly reconciliation Statements

INTERNSHIP

2005-2006 Prisma International School, Atasomanso Teacher

Duties:

A class teacher handling all the subjects.

Preparation of lesson notes

Supervising the pupils on their early morning work schedule.

EDUCATIONAL BACKGROUND

CHARTERED INSTITUTE OF HUMAN RESOURCE MANAGEMENT (ASSOCIATE MEMBER)

Period

2023-2024

SECOND DEGREE IN MBA HUMAN RESOURCE MANAGEMENT

Period Institution

2020 - 2024 University of Cape Coast

FIRST DEGREE IN BACHELOR OF MANAGEMENT STUDIES

Period Institution

2006 -2010 University of Cape Coast

SENIOR SECONDARY SCHOOL CERTIFICATE IN BUSINESS

Period Institution

2001 -2004 Armed Forces Sec. Technical School

I completed as the BEST BUSINESS STUDENT of the 2003/2004 academic year.

Position held: Compound Overseer

TRAINING/SEMINARS ATTENDED

Induction training for Branch Manager

Induction training for direct contract staff

CEM training (2019 )

MFS compliance training (scheduled for 26/08/2019)

CEX to the next & MTN app training (2019 )

IT security training

FTTX training (2018 )

IPO training (2018 )

Champions conference- march 2009

SRC financial and investment seminar-may 2008

HOBBIES/ INTERESTS

Social Interaction

Reading and Singing

Office Management

REFERENCES/ REFEREES

Mr. Nkansah Darfur

Lecturer

Department of Economics, University of Cape Coast

Tel: +233 (0-244**-****

Mrs. Gifty Atepor

Controller

MTN-GHANA

Tel: +233 (0-244-******

Contact this candidate