Accounting Manager Customer Service
Resume:
JUSTIN VIVEIROS
HOSPITALITY MANAGEMENT
Dynamic and people-oriented professional with 10+
years of experience within Hospitality Management
possessing strong leadership skills and a passion for creating memorable guest experiences.
EXPERIENCE
2021 - 2023 ASSISTANT GENERAL MANAGER
GlenPharmer
2019 - 2021 ASSISTANT MERCHANDISING MANAGER
Lowe's Home Improvement
2016 - 2018 ACCOUNTING MANAGER
Magna Hospitality Group LC
2014 - 2016 DIRECTOR OF SALES AND MARKETING
Crestwood Country Club
2013 - 2014 CONTACT CENTER SPECIALIST
RBS Citizens Bank
2009 - 2013 EVENT OPERATIONS MANAGER
Kirkbrae Country Club
EDUCATION
2007 - 2012 BUSINESS MANAGEMENT
Rhode Island College
******.********@*******.***
9 Hillside Ave, Attleboro, MA 02703
SKILLS
LANGUAGES
English
Native
Portuguese
Advanced
Spanish
Intermediate
Created/Prepped/Executed/Updated Seasonal Bar
Menus using only products we had in house, with the farm to table concept.
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Proved to be a good team-player with the management team by providing innovative solutions, introduced new concepts, actively negotiated and resolved differences and employed a constructive criticism approach.
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Surpassed prior year sales month after month. Stayed on top of weekend specials both FOH & BOH with social media to entice guests.
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Planned events or incentives on days with light business demand to increase sale
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Created and managed budgets to control costs and
maximize profitability.
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Implemented new training programs to improve staff performance and productivity.
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Managed a team of 15 employees to ensure smooth
operations and excellent customer service.
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Manages all reset, service and pricing activity within the store as well as Live Nursery service and watering as seasonal need requires.
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Educated Staff and demonstrated the effective use of Lowe's selling and service mode to a staff of 10.
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Support Ad Set execution through MST Flex endcap and promo space execution as well as validating promotional signage readiness.
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Accountable to Product location space accuracy
through SIMS execution and feedback during reset and service execution
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Managed the accounting function for a portfolio of 4 hotels.
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Responsible for the preparation of monthly financial packages, bank reconciliations, and sales tax returns.
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Maintained relationships with property general
managers and department heads to uphold corporate
standards and facilitate financial deliverables in a timely manner. Additionally would assist with annual budgets, forecasts and negotiating service contracts.
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Provided account analysis for balance sheet, income, and expense accounts.
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Delivered accounting support to the CAO and VPs of Operations on a routine basis. As well as providing support to external auditors during reviews and audits.
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customer service
organizational skills
problem-solving leadership
communication teamwork
time management
attention to detail multitasking
adaptability
Developed genuine relationships with clients, vendors and teammates by identifying their needs and providing solutions that exceed their expectations.
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Created, edited and executed all marketing material including flyers, menus, and contracts.
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Coordinated and conducted site tours for potential clients for all types of events.
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Organized all event details with the client, including menu selection, vendor referrals, personalized timeline and set up.
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Created banquet event orders and communicated with outside vendors and internal operation staff.
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Provided superior customer service and solutions in an efficient manner.
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Offered appropriate sales options and recognized cross sell opportunities to increase customer satisfaction and enhance customer relationships.
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Processed transactions accurately recording and
updating actions and outcomes against customer
records.
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Maintained knowledge of products, services, and
promotions.
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Navigated through several bank systems to ensure
quality, service and all clients needs were resolved.
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Organized the set-up, scheduling and service of all functions to meet guests expectations.
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Coordinated the hiring, training, reviews and scheduling of the event staff.
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Processed linen orders, payroll and inventory of
equipment and supplies.
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Synchronized timing of banquet activities by verifying details with the Executive Chef on an ongoing basis.
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Inspected banquet rooms and took appropriate steps to ensure facilities are in excellent conditions at all times.
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Managed food and beverage service provided during
banquets and meetings; ensuring the quality of food and beverage services satisfied the client.
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