Data Entry Customer Service

ALICIA D. ADAMS-MONROE

P.O. BOX #***

SECOND MESA, AZ 86043

MOBILE#:928-***-****

OBJECTIVE: To secure a position utilizing my word processing, computer and customer service skills, training and experience.

EDUCATION: Denver Business College Diploma December

Word Processing Assistant 4.0 GPA 1992

Awarded Certificate of Professional Achievement

Northland Pioneer College GED December

General Equivalency Development 1984

SUMMARY OF SKILLS:

IBM/HP/DELL/Chromebook; Experience in using numerous types of computers, prominent level of performance with MS Windows and software.

Data Entry; Alpha and numeric. Accuracy and speed at 35,000 kspm.

Office Procedures; Trained in general office procedures; multiple phone lines, mail systems, screening calls, professional attire, and attitude. Strong organizational skills and deadline strategies.

Business Correspondence: Knowledge in proper communication to solve problems faced on the job. Strong ability to troubleshoot.

Bilingual; Traditional Hopi language; understand, communicate, and translate Hopi fluently.

SUMMARY OF EMPLOYMENT/TRAINING:

2020-2024 US Census Bureau Enumerator/Field Representative

Lakewood, CO

Performed Enumerator duties for the 2020 Decennial Census count. Conduct interviews with individuals to collect census data. Follow census procedures and protocols in collecting and recording data. Verify data for accuracy and completeness, ensure confidentiality and security of data. Conduct follow-up interviews as necessary to obtain missing or incomplete data.

Performed Field Representative duties for the American Community Survey. Interview respondents to collect current housing and population information. Explain the purpose of the survey, ask questions as worded on the survey instrument and enter accurate and complete information into the laptop. Maintain personal payroll records that reflect hours worked and miles driven. Communicated with respondents, supervisors, and other people as appropriate. Reads survey materials and conducted door-to-door surveys at sample addresses.

2016 Hopi Tribal Housing Authority Community Surveyor

Polacca, AZ

Conducted in home surveys for the Hopi Tribal Housing Authority office to gather input form the Hopi community members regarding housing establishment at the Twin Arrows Casino area.

2014- 2015 NORC @ the University of Chicago Field Interviewer

Chicago, IL

Conducted in-home survey interviews for the National Opinion Research Center (NORC) on the Hopi and Navajo reservations. Received/reviewed client log and researched area to conduct surveys in, traveled to home sites and collected data from clients to be used for housing needs and food distribution on the reservations. Kept and maintained client contact and mileage log, received and disbursed a monetary reward to clients for participation, edited questionnaires, properly completed necessary program forms to be mailed into Central Office and Field Manager. Maintain elevated level of confidentiality.

2000 The Hopi Tribe – Financial Management Clerk-Typist/Receptionist

Kykotsmovi, AZ

Data entry of incoming/outgoing correspondence logs; distribute to proper personnel, receive incoming calls, and direct to proper personnel, greet incoming personnel, filing of correspondence.

The Hopi Tribe – Shungopavi Village Administrative Secretary

Kykotsmovi, AZ

Perform administrative secretarial duties; receive/screen incoming calls and direct to proper personnel, screen/log incoming correspondence. Draft and finalize outgoing correspondence forms and the “Shungopavi Village Newsletter.” Prepare requisitions, timesheets, travel authorizations, travel claims for processing. Schedule travels, meetings, and appointments. Prepare/maintain cuff accounts and monitors expenditures, expenditures, receivables and assist in preparing annual budget, analyze and prepare budget modifications. Assist and compile data for grant proposals. Maintain general office/personnel files. Attend/record meeting minutes and other duties as assigned.

1999 Allied Forces Temporary Services Data Entry/Secretary

Phoenix, AZ

Perform data entry for Mortgage Company. Input data both alpha and numeric format in computer system. Compile and submit company’s information for other branch company’s review. Faxing of correspondence. Maintain general company filing system.

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