Service Representative Customer
Resume:
Shanese Carter
Reidsville, NC *****
******************@***********.***
Customer Service Representative bringing top-notch skills in verbal and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, aid providing customized solutions to build loyalty. Work Experience
Consumer Service Representative
Newell Brands-High Point, NC
September 2023 to June 2024
Consumer representative, answering calls and responding to emails from GracoBaby consumers. Loan Specialist
Truist Financial-Greensboro, NC
July 2022 to August 2023
Answered calls from Truist clients as well as third parties on behalf of the client. Accepted payments on car loans, also released titles on cars and boat mortgages. Assisted clients in a fast paced environment and deescalating frustrated clients.
Customer Service Representative
ICF International, Inc.-Martinsville, VA
June 2021 to July 2022
Make calls on behalf of the state health department and the centers for disease control and prevention. Interviewed and surveyed to potential clients.
Machine Operator
Albaad fem USA-Reidsville, NC
June 2019 to April 2021
Set up and operate TriFold machine to produce feminine hygiene products. Performed required quality inspections every 30 minutes to ensure high quality requirements were maintained throughout each order. Assisted with training new team members to perform daily task. Certified Nursing Assistant
Pine Forest Assisted living-Reidsville, NC
September 2014 to October 2020
Aided residents with their daily living. Read and made residents medical charts. Performed clerical responsibilities such as filing documents and data entry. Trained and assisted in the hiring process. Machine Operator/Packer
Albaad USA-Reidsville, NC
October 2017 to November 2018
Assist with coordinating and fulfilling of product requirements to meet shift quantityand quality goals efficiently for customer orders. Maintained inventory log for packing material. Manage day to day maintenanceof flow pack machine.
Machine Operator/Packer
TMD WEK South-Reidsville, NC
May 2015 to March 2017
Coordinated with leadership and team to manage the production of automobile parts in a high temperature environment. Responsible for operating and maintainingblow molding machines to produce high quality automobile parts.
Medical Receptionist/CNA
HighGrove Nursing Home-Reidsville, NC
January 2010 to March 2013
Greeted and assisted visitors both in person and over the phone. Aided residents in daily living tasks. Schedule and coordinate patient appointments. Transport residents to appointments as well. CSR - Customer Service Representative
KGB Infonxx-McLeansville, NC
November 2007 to September 2009
Answered calls in a fast pace environment to provide customers with requestedinformation for both business and personal listings.
Education
Associate in Nursing
Rockingham Community College - Wentworth, NC
August 2006 to May 2010
High school diploma in Diploma
Reidsville High School - Reidsville, NC
August 2002 to June 2006
Skills
• Machine Operator
• Problem solving
• Customer service (10+ years)
• Medical Office Experience
• Microsoft Word
• Quality Assurance
• Sales
• Time management
• Communication skills
• Organizational skills
• Payroll
• ADP
• Analysis skills
• HRIS
• Recruiting
Certifications and Licenses
CPR Certification
State Tested Nursing Assistant
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