Customer Service Team Members
Resume:
Patricia Thornhill
Proficient, Reliable, Team Player and I wear many hats!
Cheyenne, WY
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Business Manager, Accounting Admin, Admissions Representative, Medicaid Billing Specialist
Adaptive Nursing & Healthcare Services-Cheyenne, WY January 2018 to May 2024
• Maintained compliance with applicable federal, state, and local regulations, to include HIPAA and resident rights, and all New Perspective policies.
• Maintained community employee records.
• Ensured time submitted for bi-weekly payroll processing is accurate.
• Provided onboarding of team members and ensure completion and compliance with all training requirements.
• Trained team members on the Learning Management System and all other applicable software applications.
• Sent, received and recorded of resident payments using Yardi.
• Processed Medicaid/Medicare Billing in State Provider Web Portal, assured accuracy and claims that denied.
• Maintained Petty Cash for Company
• Captured all vendor payables in systems and maintained vendor relationships to ensure accuracy.
• Handled all accounting and business office activity (monthly resident billing/accounts receivable, accounts payable,
• Overseen collections of resident invoices.
• Supervised concierge team members to ensure that performance expectations are met and all established policies and procedures are followed.
• Screened, interviewed, hired, trained, disciplined, and terminated concierge team members.
• Provided timely performance evaluations of concierge team members.
• Assisted in promoting positive Family Communication.
• Communicated and interacted with residents, families and team members in a kind, respectful and effective way.
• Champion hospitality and delivered excellent customer service to residents, families, visitors, and vendors.
• Attended and participated in all required training, team meetings, online learning resources, and others as required.
Retail Reset Merchandiser
RMSI Retail Merchadising Solutions Inc-Northern Colorado July 2016 to May 2024
• Managed inventory on numerous products as a merchandiser and placed new orders with the seasonal inventory management associate when necessary.
• Remodeled Wal-mart move isles reset mods build fixtures help store stock merchandise
• Operated in Lowe's, Wal-Mart, other grocery and big box stores
• Price tagged itemized, rotated, and placed POS materials for products on shelf.
• Maintained full distribution on existing SKUs and ensure signs are in placed and placement of new items at all assigned stores.
• Position require ability to communicate effectively both with ASM management and customers.
• Communicated internally to ASM management and externally with customers regarding project status and completion.
• Overseen order fulfillment. Assured product was ordered, shipped and received and assured out of stock product was received.
• Coordinated effectively with other Pepsi employees from different departments to ensure quality customer service.
• Job duties included meeting shelving and merchandising goals in assigned territory while coordinating and maintaining all merchandising events in assign territory.
• Maintain distribution on SKU's and make sure the signage was in its correct place.
• Obtained plans (POG's) from display designers or display managers, and discuss their implementation with clients or supervisors.
• Rearranged shelves/gondolas according to POG.
• Initiated interactions with consumers in stores to understand their needs and fill their needs with Scotts' products.
• Train new hires to do resets and remodels for Acosta and Kroger.
• Implemented new plan o grams by way of store resets for some Kroger supermarkets including relocating of electrical devices.
Property Manager/Office Assistant
Arsenio Lemurs Holdings, LLC-Laramie, WY
May 2010 to July 2016
• Overseen and managed all designated buildings/properties
• Coordinated maintenance and inspections to ensure all laws and codes are in compliance
• Assisted tenants with the application process and background checks
• Collected rent
• Resolved property complaints and schedule repair work
• Paid property taxes, mortgages, insurance and maintenance costs
• Assessed applications in accordance with anti-discrimination laws
• Documented property interior and exterior with each new move in and move out
• Overseed security
• Prepared annual expense reports
• Marketed vacant properties
• Managed leasing team
• Processed Accounts Payable and Recivables
Receptionist / Accounts Payable / Customer Service / Administrative Assistant Check Mark, Inc-Fort Collins, CO
February 2005 to May 2010
Answered all incoming calls and routed calls to appropriate employee or department.• Served as company's first point of contact.• Coded invoices to correct GL account, ran weekly A/P run for owner to review, and communicated with vendors•
Processed customers' orders, created invoices, and emailed and mailed out correspondence.• Shipped products - software, tax forms, blank checks, envelopes, and manuals.• Performed administrative duties pertaining to office and supplies.•
Printing, copying and spiral binding of software manuals for customers and employees.• Assisted owner in financial affairs and appointments and processed Income Tax returns Receptionist / Accounts Payable/Customer Service
Gardner Signs-Loveland, CO
February 2003 to January 2005
• Processed invoices from various locations for payment, providing assistants to managers when required. • Contacted banks regarding any financial inquiries, handling all telephone inquiries relating to accounts payable. • Corresponded with vendors, documenting all accounts payable transactions.• Compiled management reports and assisted with audits and completed balance sheets reconciliations.• Collected all invoices and obtained proper approval for payment.• Welcomed all potential employees, scheduled interviews, processed applications, data entry, processed employee expense reports Accounting Assistant II
Message Media-Boulder, CO
February 1997 to January 2003
• Kept financial records up-to-date
• Processed business transactions
• Handled all employee expense accounts - sales agents and managers
• Maintained and distributed corporate American Express cards to employees
• Audited expense reimbursements and cut bi-weekly reimbursement checks
• Handling bookkeeping and following accounting best practices
• Fact-checking invoices for payment and processing
• Maintained sales ledger and general ledger
• Prepared, fulfilled, and distributed employee checks
• Prepared and approved POS
• Monitored vendor statements, wire transfer requests, and other transactions
• Assisted the accounting manager with audits, forecasts, and other fiscal planning
• Posted customer checks, vendor payments, and ACH payments
• Corrected and modifying inaccurate files and records
• Assisted in account analysis and account coding
• Reconciled account balances
• Processed billing adjustments and refunds
• Collection phone calls and e-mails as needed
• Assisted the financial department, other assistants, and the accounting manager as needed
• Filed, mailed, and other duties as needed
Education
Certificate in Medical Billing and Coding
Ultimate Medical Academy - Remote
July 2010 to August 2011
Associate's degree in Business Administration
University of Colorado at Boulder - Boulder, CO
August 1990 to May 1992
Skills
• Well organized and experienced with Microsoft Word and Office Suite
• Types 60 WPM
• Customer service oriented and committed to ensuring optimal client outcomes
• Excellent organizational skills, accuracy and attention to detail
• highly skilled in drafting documents and communication
• Strong written, verbal, and interpersonal skills for effective communication and documentation.
• Proficient in Oracle Accounting, QuickBooks, ADP Data Entry, AR/AP, Accounting Payroll Administration, and HR Procedures.
• Hands-on team member who is known for going the extra mile
• familiar with web based content management system:
• highly skilled in drafting documents and communications Willing to relocate: Anywhere Authorized to work in the US for any employer
• Microsoft Powerpoint
• Data Entry (5 years)
• Customer Service (5 years)
• Computer Skills (10+ years)
• Merchandising (2 years)
• Sales (2 years)
• Oracle (1 year)
• Microsoft Word (5 years)
• QuickBooks (1 year) (2 years)
• Sage (1 year)
• Accounts Payable (5 years)
• Payroll (1 year)
• Invoicing (5 years)
• Receptionist (10+ years)
• Shipping & Receiving (5 years)
• Planograms
• Medical Billing
• Insurance Verification (3 years)
• Balance Sheet Reconciliation
• Accounting (10+ years)
• Account Reconciliation
• General Ledger Reconciliation
• General Ledger Accounting (5 years)
• Journal Entries
• Auditing
• Bank Reconciliation
• Tax Experience
• Office Management
• Sales Experience (3 years)
• Microsoft Dynamics GP
• Financial Report Writing
• JD Edwards
• Event Planning
• Financial Statement Preparation
• SAP
• Microsoft Excel
• Data Collection
• Databases (6 years)
• Documentation review
• Administrative experience
• Customer service
• Medical billing (2 years)
• ICD-10 (2 years)
• CPT coding (1 year)
• ASME codes & standards
• HCPCS (2 years)
• Pricing (4 years)
• SOX
• Forecasting
• GAAP
• Analysis skills
• Mergers & acquisitions
• Data mining
• Customer support
• Microsoft Access
• Google Suite
• Time management
• Accounts receivable (7 years)
• Bookkeeping
• 10 key calculator
• Multi-line phone systems
• HIPAA
• Restaurant experience
• Zendesk
• VoIP
• Word processing
• Accounting software (10+ years)
• Paychex
• Pivot tables
• Research
• Social media management
• English
• Accounting (2 years)
• Payroll
• Construction
• Accounts payable (10+ years)
• Microsoft Outlook (5 years)
• Communication skills
• SharePoint
• ERP systems
• Sage
• Banking
• Financial Analysis
• Computer skills
• Medical billing (1 year)
• Visio
• Google Docs
• Medical terminology
• Windows
• Merchandising
• Power BI
• Adobe Acrobat
• Marketing
• Salesforce
• Trello
• Computer Networking
• Microsoft Outlook (5 years)
• Medical Coding
• LIHTC
• Property management
• Yardi
• Google Docs
• Microsoft Access
• SharePoint
• Bookkeeping
• Customer service
• Budgeting
• Typing
• Accounting
• Accounts receivable
• Accounts payable
• Supervising experience
• Windows
• ERP systems
• Salesforce
• Front desk
• Google Suite
• Clerical experience
• Cash handling
• Cash register
• Live chat
• Office management
• QuickBooks
• Conflict management
• Document management
• Software troubleshooting
• Planograms
• Tax experience
• Sales
• Account management
• Cold calling
• Customer relationship management
• Mobile devices
• Outside sales
• Telemarketing
• HIPAA
• Medical terminology
• EDI
• Merchandising
• Leadership
• Analysis skills
• Relationship management
• Carpentry
Certifications and Licenses
Certified Payroll Professional
July 2023 to Present
Currently going to school for Bookkeeping and will be done in February Driver's License
June 2019 to July 2035
CPR Certification
April 2021 to June 2024
Assessments
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
April 2022
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Data entry: Attention to detail — Proficient
March 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Filing & organization — Proficient
February 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Completed
February 2024
Using basic scheduling and organizational skills in an office setting Full results: Completed
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Medical billing — Proficient
March 2022
Understanding the procedures and forms used for medical billing Full results: Proficient
Basic maintenance and repair — Proficient
August 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Sales fit — Proficient
September 2022
Measures the traits that are important for success in sales positions Full results: Proficient
Cleaner fit — Proficient
March 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Principles of accounting — Proficient
March 2024
Preparing financial records according to federal policies Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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