Equipment Operator Customer Service
Resume:
North Tazewell, VA *****
*****************@*****.***
SUMMARY
Skilled Equipment Operator with
experience in operating and
maintaining heavy machinery in
various construction settings.
Strong understanding of safety
regulations, site preparation,
loading and unloading processes.
Demonstrated ability to
troubleshoot equipment issues
effectively and make necessary
repairs, contributing to increased
productivity and operational
efficiency. Known for proactive
approach towards preventive
maintenance that leads to minimal
downtime.
Hardworking professional with
terrific work ethic, outstanding
communication and skills. Diligently
maintained equipment and
performed repairs. Consistently
supported of corporate safety
initiatives.
Skilled in operating a wide range of
construction equipment, with
hands-on experience in both urban
and rural construction projects.
Possess strong technical
understanding of machinery
maintenance and repair, ensuring
minimal downtime and consistent
operational efficiency. Known for
problem-solving skills and ability to
Elizabeth Jennings
EXPERIENCE
November 2022 - June 2024
Equipment Operator C & C Enterprise Cedar Bluff, Virginia April 2020 - November 2021
Customer Service Representative Advanced Call Center Technologies LLC Johnson City, Tennessee
Transported material from one location to another using dump trucks and other vehicles.
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• Participated actively in weekly safety meetings held by the site manager. Communicated effectively with team members regarding status updates on jobsite activities.
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Assisted in the setup of job sites by laying out stakes, flags. per project specifications.
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• Assisted in loading and unloading of materials from trucks and trailers. Performed preventative maintenance on equipment, including greasing, oiling, servicing engines and changing filters.
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• Used equipment to complete jobs quickly and correctly. Maintained clean driving record to drive construction vehicles to and from work site.
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Monitored operation of equipment to ensure proper functioning in accordance with safety regulations.
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Ensured compliance with all applicable laws regarding health, safety, environment protection standards and regulations.
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• Operated chainsaws and pole saws & also chip any brush Conducted pre-operation checklists on all assigned machines prior to use each day.
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Followed established procedures for safely operating machinery while adhering to company policies at all times.
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Operated a variety of heavy equipment such as Bucket Truck, Chip Truck and Skid Steer.
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Steered the Skid Steer to move materials around work sites. Logs and brush mostly.
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Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
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Conducted regular follow-up calls with customers after resolving their issues.
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Identified opportunities for upselling additional products or services based on customer needs.
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Answered customer inquiries and provided accurate information regarding products and services.
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Maintained detailed records of customer interactions, transactions and comments for future reference.
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• Resolved customer complaints promptly and efficiently.
• Provided exceptional customer service to ensure customer satisfaction. Resolved complex problems by working with other departments to provide solutions that meet customer needs.
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adapt to new technologies quickly,
contributing to project completion
ahead of schedule and under
budget on multiple occasions.
Efficient communication and
teamwork foster collaboration
across departments to meet project
milestones.
Hardworking employee with
customer service, multitasking, and
time management abilities.
Devoted to giving every customer a
positive and memorable
experience.
Dedicated and adaptable
professional with a proactive
attitude and the ability to learn
quickly. Strong work ethic and
effective communication skills.
Eager to contribute to a dynamic
team and support organizational
goals.
Experienced in fast-paced
environments and adaptable to
last-minute changes. Thrives under
pressure and consistently earns
high marks for work quality and
speed.
A committed student eager to
leverage exceptional
communication and interpersonal
skills in a professional setting.
Possesses experience in data entry
and money handling. Capable of
quickly memorizing product details
and fostering strong customer
relationships.
Experienced professional with a
strong background in technology-
related roles. Proficient in software
development, system
administration, and technical
support. Skilled in problem-solving
and optimizing performance.
Capable of managing projects and
collaborating effectively with teams.
Committed to continuous learning
and staying current with industry
trends to contribute to
organizational success.
Recent graduate with excellent
research, technical, and problem-
solving skills. Detail-oriented and
able to learn new concepts quickly.
Responsible and motivated student
ready to apply education in the
March 2021 - July 2021
Technical Support Representative Teleperformance, USAA Bristol, TN
Asked probing questions to determine service needs and accurately input information into electronic systems.
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
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Used approved scripts to de-escalate angry customers during telephone interactions.
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• Collected deposits or payments and arranged for billing. Contacted customers about potential service upgrades, new services and account changes.
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Updated system with order specifics and customer details, preferences, and billing information.
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• Updated databases with new and modified customer data. Adjusted bills and refunded money to resolve customers' service or billing complaints.
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Promoted available products and services to customers during service, account management and order calls.
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Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
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Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
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Worked for Dish Network and for Bank of America (through the same company).
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• Troubleshot customer inquiries related to software and hardware issues. Provided technical assistance to customers through phone, email and chat support.
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Identified potential areas for improvement in existing products or services.
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Developed system documentation, user manuals, FAQs, troubleshooting guides.
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• Diagnosed system errors and implemented solutions to resolve them.
• Resolved escalated customer service issues in a timely manner. Assisted customers with installation of new hardware and software applications.
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Documented all activities related to technical support including processes, updates, changes made.
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Recommended upgrades or additional features that could enhance user experience.
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• Performed regular maintenance checks on customers' systems. Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
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• Supported customers with online billing, access and account issues.
• Demonstrated advanced product knowledge to solve customer issues. Assisted customer in understanding products, components and systems using technical demonstration.
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Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
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Guided customers through step-by-step solutions in a clear and concise manner.
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• Assisted customers with various types of technical issues via email, live workplace. Offers excellent
technical abilities with software and
applications, ability to handle
challenging work, and excellent
time management skills.
SKILLS
Communication skills.
Customer service skills.
Technical support representative.
Call center skills.
February 2018 - September 2019
Customer Service Representative Agero Blountville, Tennessee July 2016 - October 2017
Warehouse Packer DTR Greeneville, TN
chat and telephone.
Managed the configuration and setup of customer accounts and systems.
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Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
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• Maintained up-to-date case documentation for future reference. Updated customer information and account status in the database following each interaction.
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Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
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Maintained records of data communication transactions, problems, and remedial actions or installation activities.
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Assisted customers with their Hot Water Heater, troubleshooting, warranty information, ordering parts, shipping.
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• Guide customers through the correct piolet lighting procedures safely. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
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Conducted regular follow-up calls with customers after resolving their issues.
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Identified opportunities for upselling additional products or services based on customer needs.
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Collected empty pallets for reuse or disposal in accordance with company policy.
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• Assembled and packed orders according to customer specifications. Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
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Organized warehouse inventory and stocked shelves with incoming deliveries.
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Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability.
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Provided support in receiving large shipments by breaking down bulk cases into smaller quantities.
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• Collaborated with team members to achieve daily production goals. Transported goods between different departments using material handling equipment.
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• Labeled boxes, containers, and pallets for shipment purposes. Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads.
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Ensured all documents related to shipping were accurately filled out per established procedures.
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Weighed packages prior to shipping to ensure compliance with weight regulations.
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Inspected finished product packaging for quality assurance before sending out orders.
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Maintained a safe work environment by adhering to safety regulations at all times.
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• Verified accuracy of items picked against packing list.
• Stacked cartons onto appropriate pallets according to size and weight March 2015 - April 2016
Assembly Line Production Worker John Deere Power Products Greeneville, Tennessee
restrictions.
• Assembled cartons, crates, and containers to prepare for shipping. Picked and packed orders using pick sheets and RF scan guns for accuracy.
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• Inspected outgoing shipments to maintain quality assurance standards. Worked additional hours and shifts to meet tight deadlines during peak periods.
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Utilized proper techniques for lifting, packing and handling heavy objects.
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• Used pallet jacks to move items to and from warehouse locations.
• Used tools, sprayers and cleaning solutions to disinfect work areas. Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
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Kept work areas clean, neat and organized for optimal productivity and worker safety.
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Packaged items with appropriate materials to prevent damage during shipping.
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Demonstrated great teamwork skills with staff members involved in production and transport.
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• Read orders to verify attributes and quantities of merchandise.
• Placed products on conveyors for final wrapping and shipment.
• Organized production line equipment and materials for assembly tasks. Rotated through various positions on the assembly line as needed by management.
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• Cleaned tools, equipment, and workstations as needed throughout shift. Assisted in troubleshooting mechanical problems related to the assembly process.
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Assembled components according to established procedures and safety protocols.
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• Loaded and unloaded parts into machines for processing. Tested completed products for proper functioning before shipping them out.
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Completed component assembly with minimal supervision to meet deadlines.
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• Boxed, labeled and moved items to keep production lines moving swiftly. Inspected and tested final products to verify conformance to established tolerances.
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Contributed to team-based environment to maintain line productivity and meet expected deadlines.
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Assembled components by examining connections for correct fit, fastening parts and subassemblies.
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Maintained assembly and production equipment to meet operational goals.
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Completed team production and productivity level reports for management
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Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
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EDUCATION AND TRAINING
April 2013
High School Diploma
Chuckey Doak High School, Afton, TN
Contact this candidate