Quality Assurance Analyst

SUJATHA MUTHUKRISHNAN (Suja)

**** ********* *******, **** ****, FL – 32746

Cell: 407-***-**** – ***********@*****.***

US CITIZEN

SECRET CLEARANCE

ISTQB Certified

QUALITY ASSURANCE SPECIALIST

Summary of Experience and Qualifications

An energetic, team-oriented and process focused professional having over 12 years of experience in Software Quality Assurance Testing of the Web and Client/Server applications and served a variety of roles for organizations in the Consumer Electronics, Telecommunications, Education, Federal, Healthcare and Hospitality domains.

Experience with all the stages of the System Development Life Cycle (SDLC) approach to computer systems development.

Comprehensive knowledge of Software Development Life Cycle (SDLC), Testing Methodologies and Techniques.

Solid Experience in Functional testing, System testing, Integration testing, Regression testing, Smoke testing, Data driven testing, GUI testing, User Acceptance testing (UAT), Client/server testing, Black Box Testing, and good training experience and exposure in Automation testing.

Expertise in creating testing artifacts like Test Plan, Test scenarios, Test cases, Test Evaluation Summary document and Requirement Traceability Matrix.

Solid back-end testing experience in writing and executing SQL Queries.

Extensive experience in End-to-end testing in various projects.

Ability to work within the company policies to investigate and develop strategies / provide ideas and solutions to minimize risks.

Extensive working knowledge of using modern software development methodologies (Agile, Waterfall)

Excellent verbal, written communication, and presentation skills, analytical, problem solving and conflict resolution skills, and detail oriented.

Excellent Team Player.

Experience in Integrated Eligibility System and worked in state projects.

Received Applause Award for exceptional performance and for being a great team member in helping to achieve CMMI Level 4 for the federal practice.

Has FULL FINAL SECRET CLEARANCE and is eligible to work for federal projects.

Certified ISTQB tester.

Industry: Commercial Insurance Service Area: Technology

Project: Business Software, Inc. (BSI) (Sep 2022 – Mar 2024)

Role: Quality Assurance Specialist

Business Software, Inc. (BSI) is a leading provider of U.S. payroll tax profile, tax location, tax onboarding, tax calculation, tax deposit, tax filing, W-4, year-end, and wage attachment solutions in the cloud. The company has been in business for over 40 years and serves customers in the United States and Canada.

The Project team delivers the Compliance Factory (CF), a powerful technology advanced suite of SaaS solutions that helps organizations to manage payroll tax processes and to maintain compliance with the Federal, State, Local, and Territory regulations. CF integrates with the client’s payroll system and helps to schedule, assess, and file payroll taxes, as well as remittances for garnishment authorities. It also offers employees the opportunity to view and print their W-2 forms.

e Quality Assurance Specialist – CP will execute test plans and write clear, concise and

accurate test results. Exhibit detail orientation performing testing tasks to ensure that

developed products meet design specifications and quality standards.

Qualifications:

Undergraduate degree – IS major preferred

Minimum of 2 years Quality Assurance testing experience

No degree – minimum of 4 years recent Quality Assurance testing experience in a

Software Development environment

Strong analytical, problem-solving and organizational skills

Payroll tax filing, payroll tax remittance and payroll tax calculation experience is a

plus.

Excellent written and oral communication skills

Experience reading technical specifications

Demonstrated experience in executing test plans and documenting results

Experience with data reconciliation a plus

Proficiency using industry-recognized testing tools a plus

e Quality Assurance Specialist – CP will execute test plans and write clear, concise and

accurate test results. Exhibit detail orientation performing testing tasks to ensure that

developed products meet design specifications and quality standards.

Qualifications:

Undergraduate degree – IS major preferred

Minimum of 2 years Quality Assurance testing experience

No degree – minimum of 4 years recent Quality Assurance testing experience in a

Software Development environment

Strong analytical, problem-solving and organizational skills

Payroll tax filing, payroll tax remittance and payroll tax calculation experience is a

plus.

Excellent written and oral communication skills

Experience reading technical specifications

Demonstrated experience in executing test plans and documenting results

Experience with data reconciliation a plus

Proficiency using industry-recognized testing tools a plus

e Quality Assurance Specialist – CP will execute test plans and write clear, concise and

accurate test results. Exhibit detail orientation performing testing tasks to ensure that

developed products meet design specifications and quality standards.

Qualifications:

Undergraduate degree – IS major preferred

Minimum of 2 years Quality Assurance testing experience

No degree – minimum of 4 years recent Quality Assurance testing experience in a

Software Development environment

Strong analytical, problem-solving and organizational skills

Payroll tax filing, payroll tax remittance and payroll tax calculation experience is a

plus.

Excellent written and oral communication skills

Experience reading technical specifications

Demonstrated experience in executing test plans and documenting results

Experience with data reconciliation a plus

Proficiency using industry-recognized testing tools a plus

e Quality Assurance Specialist – CP will execute test plans and write clear, concise and

accurate test results. Exhibit detail orientation performing testing tasks to ensure that

developed products meet design specifications and quality standards.

Qualifications:

Undergraduate degree – IS major preferred

Minimum of 2 years Quality Assurance testing experience

No degree – minimum of 4 years recent Quality Assurance testing experience in a

Software Development environment

Strong analytical, problem-solving and organizational skills

Payroll tax filing, payroll tax remittance and payroll tax calculation experience is a

plus.

Excellent written and oral communication skills

Experience reading technical specifications

Demonstrated experience in executing test plans and documenting results

Experience with data reconciliation a plus

Proficiency using industry-recognized testing tools a plu

e Quality Assurance Specialist – CP will execute test plans and write clear, concise and

accurate test results. Exhibit detail orientation performing testing tasks to ensure that

developed products meet design specifications and quality standards.

Qualifications:

Undergraduate degree – IS major preferred

Minimum of 2 years Quality Assurance testing experience

No degree – minimum of 4 years recent Quality Assurance testing experience in a

Software Development environment

Strong analytical, problem-solving and organizational skills

Payroll tax filing, payroll tax remittance and payroll tax calculation experience is a

plus.

Excellent written and oral communication skills

Experience reading technical specifications

Demonstrated experience in executing test plans and documenting results

Experience with data reconciliation a plus

Proficiency using industry-recognized testing tools a plu

e Quality Assurance Specialist – CP will execute test plans and write clear, concise and

accurate test results. Exhibit detail orientation performing testing tasks to ensure that

developed products meet design specifications and quality standards.

Qualifications:

Undergraduate degree – IS major preferred

Minimum of 2 years Quality Assurance testing experience

No degree – minimum of 4 years recent Quality Assurance testing experience in a

Software Development environment

Strong analytical, problem-solving and organizational skills

Payroll tax filing, payroll tax remittance and payroll tax calculation experience is a

plus.

Excellent written and oral communication skills

Experience reading technical specifications

Demonstrated experience in executing test plans and documenting results

Experience with data reconciliation a plus

Proficiency using industry-recognized testing tools a plu

e Quality Assurance Specialist – CP will execute test plans and write clear, concise and

accurate test results. Exhibit detail orientation performing testing tasks to ensure that

developed products meet design specifications and quality standards.

Qualifications:

Undergraduate degree – IS major preferred

Minimum of 2 years Quality Assurance testing experience

No degree – minimum of 4 years recent Quality Assurance testing experience in a

Software Development environment

Strong analytical, problem-solving and organizational skills

Payroll tax filing, payroll tax remittance and payroll tax calculation experience is a

plus.

Excellent written and oral communication skills

Experience reading technical specifications

Demonstrated experience in executing test plans and documenting results

Experience with data reconciliation a plus

Proficiency using industry-recognized testing tools a plu

e Quality Assurance Specialist – CP will execute test plans and write clear, concise and

accurate test results. Exhibit detail orientation performing testing tasks to ensure that

developed products meet design specifications and quality standards.

Qualifications:

Undergraduate degree – IS major preferred

Minimum of 2 years Quality Assurance testing experience

No degree – minimum of 4 years recent Quality Assurance testing experience in a

Software Development environment

Strong analytical, problem-solving and organizational skills

Payroll tax filing, payroll tax remittance and payroll tax calculation experience is a

plus.

Excellent written and oral communication skills

Experience reading technical specifications

Demonstrated experience in executing test plans and documenting results

Experience with data reconciliation a plus

Proficiency using industry-recognized testing tools a plu

he Quality Assurance Specialist – CP will execute test plans and write clear, concise and

accurate test results. Exhibit detail orientation performing testing tasks to ensure that

developed products meet design specifications and quality standards.

Reviewed and analyzed business requirements in salesforce and identified test scenarios that validate those requirements.

Reviewed the tasks in Salesforce and started working based on the due date priority of the tickets.

Created test cases (excel, word) executed, and ensured the test results were clear, concise, and accurate.

Made sure there are no overdue tasks by the end of the day.

Exhibited detail orientation performing testing tasks to ensure that developed products meet design specifications and quality standards.

Logged defects in Salesforce and monitored them through to closure.

Tested various State, Federal and Local Reports using SaaS application.

Created and executed SQL queries to validate data in the front end.

Effectively executed Regression test cases for every cyclic release.

Reviewed and analyzed business requirements in salesforce and identified test scenarios that validate those requirements.

Participated in the Daily Scrum meeting and deployment meetings and tested the application in Production.

Participated in the development, research, and requirement analysis meeting as and when required.

Effectively presented knowledge share to the team and participated in the weekly knowledge share sessions to learn more about the product and technology.

Technical Environment: Salesforce, SQL, SaaS, MS Office (Word, Excel, and PowerPoint)

Industry: Commercial Insurance Service Area: Technology

Project: FCCI (May 2022 – June 2022)

Role: Quality Assurance Analyst

FCCI Insurance Group is a Commercial Property and Casualty Insurance company providing comprehensive coverage and efficient claims service.

The Project team delivers system enhancements in Claims Service for the commercial insurance for various areas of business which includes Commercial Auto, Property, General Liability, Auto Dealers/Garage, Surety, Worker’s Compensation, Farm Insurance, Inland Marine and Umbrella.

Reviewed and analyzed business requirements and identified test scenarios that validate those requirements.

Responsible for creating Test Scenarios and Test Cases for the finalized scope.

Responsible for creating the RTM to ensure if all the requirements have test cases.

Executed test cases and logged defects in JIRA and monitored them through to closure.

Attended Daily Scrum and Defect prioritization meetings and coordinated with the offshore testers daily to ensure smooth test execution.

Technical Environment: JIRA, X-Ray, ALM, Microsoft Word, Excel, PowerPoint, Agile.

Industry: Powering Human Capital Service Area: Technology

Project: Alight Solutions (Feb 2021 – March 2022)

Role: Quality Assurance Specialist

Alight Solutions (Contractor) – Remote

Employer: eTeam

Alight Solutions is a business process outsourcing multinational company which is a cloud-based provider of integrated digital human capital and business solutions.

The Project team delivers retirement benefits and investment solutions by integrating retirement benefits with broader benefits initiatives to get the most out of the retirement through defined contribution 401K domain.

Created test cases, executed them, and ensured test results are accurate, thorough, and appropriately documented.

Created test deliverables like Test scenarios and Test Case document.

Participated in the Daily Stand-ups, Requirements Analysis, Sprint Planning, and Sprint Retrospective meetings.

Documented defects or results inconsistent with expected results in JIRA.

Created and executed moderate SQL queries to validate data in the front end.

Communicated results and coordinated logistics to the System Analysts, Developers, and other key IT staff.

Created QA Status reports on a weekly basis.

Technical Environment: JIRA, Mainframe, CICS, COBOL, Advance Table Editor, SQL, REST Services, POSTMAN, Microsoft Word, Excel, PowerPoint, Agile.

Industry: Health Care and Life Science Service Area: Technology

Project: Florida Blue (Subsidiary of Blue Cross Blue Shield) (June 2020 – Dec 2020)

Role: Quality Assurance Specialist

Florida Blue (Contractor) – Remote

Employer: Mindlance

Florida Blue is part of the Blue Cross and Blue Shield Association. Florida Blue offers affordable health insurance to the residents of Florida.

The Project team delivers system, which is the central repository for capturing, managing, storing, preserving, inspecting, and analyzing unstructured data across Guidewell’s shared services which includes Membership, IT and Claims domains to meet business demands and government mandates.

Created test deliverables and performed hands-on testing for internally developed or externally purchased products.

Performed end-to-end testing including all appropriate documentation and requirements.

Created test cases, executed them, and ensured test results are accurate, thorough, and appropriately documented.

Created test deliverables like Test Evaluation summary document, Test Approach document and Test Cases document.

Participated in the Daily Stand-ups, Sprint Back-log grooming, weekly sprint, and deployment meetings and tested the application in Production.

Created and executed moderately complex SQL queries.

Documented problems or results inconsistent with expected results.

Performed the UAT testing, monitored and resolved the business user issues with the application functionalities.

Communicated results and coordinated logistics to the System Analysts, Developers, and other key IT staff.

Technical Environment: Microsoft Visual Studio code, NET, Rally, Microsoft SQL Server, IBM Data Studio, XML, SQL, SOAPUI, REST Services, JSON, POSTMAN, Swagger, Solr, Microsoft Word, Excel, PowerPoint, Agile and Python.

Deloitte Experiences – (May 2015 – Jan 2020)

Industry: Federal Service Area: Technology

Project: Navy Peoplesoft PMW 240 Testing (March 2019 – Jan 2020)

Role: Quality Assurance Specialist

US Government Military Branch – Navy Peoplesoft PMW 240 Testing

(Deloitte Full Time employee) – Lake Mary, FL

The Navy’s Sea Warrior Program (PMW 240) provides information technology (IT) business systems to recruit, train, pay, promote, move, retire, and support Navy personnel. As such, PMW 240 is the single IT acquisition agent for non-tactical business operations providing full life cycle management to support Navy human resource management, criminal justice, Fleet support, afloat business applications, Navy, and Department of Defense (DoD) portfolio management, Department of Navy (DON) administration, and joint aviation aircraft scheduling.

Attended daily Scrum meetings to provide updates on assignment status and remain current on the overall progress of each project Sprint.

Identify any high-risk deliverables and ensure that the Project Manager is aware of any deliverables that will take additional time to complete.

Created manual test scripts from the FDD and executed them in Jazz.

Logged defects and monitored them through to closure in JAZZ.

Attended defect review calls and discussed in detail about the defects closure.

Peer reviewed the test cases and sent updated comments.

Extensively tested several modules within the application end-to-end from start to finish.

Technical Environment: PeopleSoft, JAZZ, Feature Map, Microsoft Word, Excel, and PowerPoint and DOORS

Industry: Telecommunication Service Area: Technology

Project: Verizon Salesforce (June 2018 – July 2018)

Role: Quality Assurance Specialist (Deloitte Full Time employee)

Verizon Salesforce – Lake Mary, FL

The project is for a telecommunications company, which offers wireless products and services.

Created manual test scripts from the User stories.

Created test scripts for production issue-based user stories.

Executed the test scripts by testing the Salesforce App.

Logged defects and tracked the progress in JIRA.

Technical Environment: Salesforce, JIRA, MS Office (Word, Excel, and PowerPoint).

Industry: Health Care and Life Science Service Area: Technology

Project: Anthem Inc. (Dec 2016 – June 2018 & August 2018 – November 2018)

Role: Quality Assurance Lead (Deloitte Full Time employee)

Anthem Inc. – Lake Mary, FL

The Project team delivers system enhancements across the client’s enrollment, billing, and commission domains to meet business demands and government mandates. Also worked in Inter-Plan Teleprocessing Services (ITS) Host, which is the Blue Cross Blue Shield Association mandated product used to facilitate the movement of out-of-area claims data between Plans.

Lead/co-lead the onshore SIT effort for multiple project tracks.

Reviewed and analyzed business requirements using Technical Design documents and Functional design documents and identified test scenarios that validate those requirements.

Responsible for creating Test Cases, Test Plan, Test Evaluation Summary Document (TESD) and Test Scenarios for the finalized scope.

Responsible for creating the RTM to ensure if all the requirements have test cases.

Performed testing of several applications within a large-scale system end-to-end to validate the flow of multiple applications right from start to finish is behaving as expected.

Lead test cases, test plan and test scenario walk through to the client teams and coordinated with the offshore testers and client SIT leads on a daily basis to ensure smooth test execution.

Responsible for the test data creation and validation of test cases with the pdf letters.

Created SOPs to train new testers in the project which aided them in learning the application.

Worked on PORs with offshore testing teams and acted as a liaison between offshore QAs and Client and business.

Participated in various meetings such as requirement gathering, requirement clarification, and test case scenarios walk through with Business and client.

Worked with offshore team members in test planning and test execution and ensured testing was completed within proper time frames.

Gave timely updates to business and client on the status of the testing.

Coordinated with developers for defect resolution and various other vendors for completion of testing on projects assigned.

Technical Environment: Mainframe IMS, COBOL, RQM, RTC, JIRA,

MS Office (Word, Excel, and PowerPoint).

Industry: Health Care and Life Science Service Area: Technology

Project: Northwell Health (August 2016 – September 2016) – Lake Mary, FL

Role: Quality Assurance Specialist (Deloitte Full Time employee)

The largest integrated health system in New York State based on patient revenue and 14th largest healthcare system in the United States.

This project involves testing various processes, which include patient access, clinical operations and documentation, and patient accounting. The project requested upgrades to existing environments for the patient access process to have accurate, timely and complete registration to ensure clinical staffs can treat patients without delays, medical records are coded correctly, and Payers are billed appropriately. Accurate documentation and coding is required to ensure that Payers will support reimbursement.

Performed System testing and Integration testing in both DEV and QA environments.

Tested various tasks of the application like scheduling appointments for patients, verification of insurance and other benefits, verifying the physician billing codes and patient’s statuses (inpatient, outpatient, or emergency patient) are matched and billed correctly for the tested environment.

Executed specific test script provided by the client, updated the testing results in the ALM with supporting screenshots and identified defects in the functionality of the patient access, clinical operations and documentation and patient accounting.

Logged defects in ALM and monitored them through to closure.

Worked directly with the client team, managed to test several applications for different facilities simultaneously, and delivered results promptly.

Technical Environment: Manual Testing, ALM, SharePoint, MS Excel, Snagit

Industry: Public Sector Service Area: Technology

Project: ImpaCT (February 2016 – March 2016)

Role: Quality Assurance Specialist

State of Connecticut – Integrated Eligibility (Deloitte Full Time employee)

Lake Mary, FL

This project involves testing a web-based application (Impact) used by the department of Social Service in Connecticut. It is a highly demanding and challenging project, which involves various modules like Correspondence, Application Registration, Data Collection and Eligibility. It is Connecticut State’s Advanced Eligibility System.

Performed functional and Regression testing by creating Cases in Application Registration module and navigating through Data Collection Modules and verifying if the residents are eligible for benefits in the Correspondence module through the Notice of Action.

Analyzed the Business Specification Document to have a thorough knowledge of the application and validated the functionalities against the BSD.

Tracked defects in Jira and monitored them through to closure.

Interacted closely with the requirement team and development team in resolving high priority defects.

Organized and recorded the Test Results and provided the Weekly Status Reports of defects and regression test status.

Technical Environment: Manual Testing, Jira, Jama, Selenium, Putty, Java, MS Office, SnagIt, SQL.

Industry: Public Sector or Federal Service Area: Technology

Project: Navy NET (May 2015 – December 2015)

Role: Quality Assurance Specialist

U.S. Military – Navy NET (Deloitte Full Time employee) – Lake Mary, FL

This Project uses web-based applications (RAPT and NET) to support ordering of IT services for different branches of the Navy. This project requires Secret Clearance.

Analyzed the Use Cases to understand the user requirements.

Created clear and concise test cases.

Managed documentation of test cases for different cycles and executed them in JAMA.

Logged the defects in JAMA and monitored them through to closure in JIRA.

Performed functional, ad-hoc, and regression testing.

Communicated to provide good feedback on the defect verification in JIRA.

Followed Quality Assurance best practices to test a Federal Navy website.

Integrated well with the development team and the team members.

Mentored new team members as and when required.

Technical Environment: .Net programming language, HP UFT, JAMA, JIRA, Internet Explorer, Microsoft Office, Microsoft Visio, MS SQL Server, Microsoft SharePoint, and SnagIt.

Other Experience

Industry: Education

Company: EDR – Educational Data Resources (May 2014 – February 2015)

Role: Software Quality Assurance Analyst (Started as a Contractor for EDR and became a Full-time employee for EDR) – Lake Mary, FL

EDR – Educational Data Resources - Integrated Student and Business Administration software & solutions for K-12 school districts.

This Project involves K-12 solution for districts, which supports education community’s Quest of equipping students with necessary, life-sustaining, and enriching skills. It involves testing different TERMS20*20 applications like Student Information System which organizes and manages all the student information such as Enrollment, Admission, Attendance and Grades, Human Resources which manages personnel assignments, salary, accounts and benefits and Online Student Registration which helps students to register online.

Performed functional testing, regression testing, browser testing, and integration testing.

Participated in sanity testing, Back-end testing, Ad-hoc testing, and Performance testing.

Performed end-to-end testing where each module of the application was tested separately from end to end and interacted with the database to validate the back-end data against front end.

Involved in documenting and executing the test cases in Qtest by referring to the requirements.

Identified defects and opened tickets in Qtest and monitored defects through to resolution and closure.

Worked closely with business analysts, users, developers, and DBA while resolving any critical and high priority defects, user scenarios and test scenarios.

Took the responsibility to lead important modules of the applications.

Worked on backend database testing by executing SQL queries and retrieving data and validating them.

Organized and recorded detailed test results and provided weekly status reports of results and project status.

Technical Environment: Manual Testing, Qtest, AS400, PHP, Java, MS Office, SQL, DB2, Greenshot.

Industry: Hospitality

Company: TravelClick (November 2012 – April 2014)

Role: Quality Assurance Analyst (Full Time)

TravelClick - Leading Provider of Technology Services in Hospitality Industry

Orlando, FL

This project involved testing different software applications used for booking online hotel reservations. Some of them were ROOMREZ – Primary reservation system to reserve hotel rooms online using the Availability matrix and checking the ARI (Availability, Rate, and Inventory), UNIFIED Platform, another system for hotel reservation and FUSION LINK

Extensively involved in Software Test Life Cycle activities such as requirement document review and analysis, designing test cases as per the functional requirements, high level design documents and user interface documents, test planning, test execution and documenting defects with sufficient details.

Coordinated with the test lead to develop detailed test cases and execute them in Qtest.

Logged the defects in JIRA and monitored them through resolution and closure.

Actively participated in different types of testing like sanity, regression, integration, system and UAT testing.

Performed end-to-end testing for several applications like ROOMREZ, FUSION LINK and UNIFIED platform by initiating room reservation searches by invoking the request through web services and getting the response back from them through XML messages.

Technical Environment: Manual Testing, Jira, Salesforce, QTest, XML, SOAPUI, MS Office, SQL, Net, PHP, Microsoft SQL Server, Greenshot

Industry: Other Industry Service Area: Technology

Company: SV Systems; Client: Best Buy (March 2009 – August 2012)

Role: Quality Assurance Analyst (Full Time) - Remote

American multinational consumer Electronics Company.

This project involved testing the reward zone application used by the consumer electronics company for day-to-day business activities. This application consists of various modules like Customer Sales Data, Rewards Zone Inquiry, Frequent shopper Identification system, Invoice generation and Sales fulfillment.

Involved in complete Software Test Life Cycle of the project, which includes Test Plan Creation, Test Scenarios identification, Test cases creation, Review of the scenarios with development team, creation, and planning of the test execution schedule, Tests execution, Defects Creation in QC, Test Reports, Test Results reviews with development team, Installation of the test applications, Data setup for testing.

Involved in backend testing to validate the data in the backend to view successful transactions using SQL queries.

Technical Environment: JAVA, J2EE, Manual Testing, QC, QTP, Oracle 11i, MS Office, SQL, Greenshot

System Experience

Software / Products: JAMA – Project Experience, QTest – Project Experience, Mercury

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