Account Manager Front Desk
Resume:
Rafaela Diaz Garcia
Apt ***
Haltom City, Tx 76117
Work Experience
Account Manager
Portfolio Recovery Associates
North Richland Hills, Tx
April 8/2019 to April 23/2024
Salary: $20.37
USD/40 hrs
Responsibilities:
Confer with customer by telephone in attempt to determine reason fir overdue payment; review original account level documentation along with any legal documents with customer; take appropriate action if customer disputes the account (s).
Request appropriate firm letters to customers to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts.
Record information about financial status of customer and status of collection efforts using automated collections software.
Obtain and review appropriate correspondence and documents, both paper and electronic that pertain to the account.
Establish payment schedule and grant extensions of payment deadline. If delegated settlement authority, settle account within limits authorized; otherwise, obtain necessary information and confer with supervisor.
Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures
ERS Customer Advocate II
Auto Group Club AAA
1000 AAA Drive
Heathrow, Fl. 32746
August 15/16 to November 16/18
Salary: 14.00 USD/40 hrs
Responsibilities:
Responds to member/customer requests for emergency road service in a call center environment.
Obtains information regarding type of service required (e.g. vehicle location, type of problem).
Provides basic information regarding Emergency Road Services in accordance with Customer Interaction Model.
Perform geographical location spotting to determine potential services. Notifies member of estimated time of arrival and name of contractor.
Recognize, promote and process membership sales opportunities.
Front Desk Specialist
Family Health Source
Deltona, FL 32738
June 2014 to August 2015
Salary: 12.50 USD/40 hrs
Responsibilities:
Greetings incoming patients and visitors, check-in check-out,
Verify patients insurance,
Collecting copayments,
Referrals specialist,
Collecting patients statistical information,
Assigning medical coding to specific costs to correct medical procedures.
Medical-Receptionist
DR. DAVID TEITELBAUM
Oviedo, FL
April 2011 to December 2013
Salary: 12.50 USD per hour/ 40 hrs
Responsibilities:
Perform the tasks of greeting patients and scheduling appointments.
Handle the tasks of organizing and maintaining medical forms and office stationary required for front desk activities.
Perform responsibilities of registering patients by following the protocols of the organization. Check-in, check out.
Verifying the accuracy of medical record and insurance information of patient.
Handle the tasks of preparing and maintaining patient's medical charts.
Handle incoming calls and respond to queries in a warm and professional manner.
Responsible for collecting payments, post and applied them on the system from patients by following the insurance guidelines.
Responsible for the billing and coding each patient on the system.
Census Enumerator
US CENSUS
DeBary, FL
April 2010 to July 2010
Daytona, FL US
Grade Level: GS-9
Salary: 11.25 USD Per Hour
Hours per week: 40
Responsibilities:
Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.
Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.
Explained the purpose of the census interview, answered residents' questions, elicited information following a script.
Complied with accuracy standards while maintaining high production rates.
Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
Administration Externship
Family Psychiatric Services
Sanford, FL
May 2009 to June 2009
Comprehensive knowledge of the methods and procedures of medical billing and collections.
Proficient in operating basic computer applications and standard office equipment.
Ability to build and maintain good rapport patients and insurance personnel.
Skilled in handling patient confidential information and work independently.
Responsible for preparing and submitting claims to insurance companies as well as send insurance statement to patients.
Handle the responsibilities of maintaining patients files like invoices and payments.
Perform the tasks of analyzing and processing patient and insurance credit balance as required for Medicare credit balance report.
Handle all related follow-up and resubmission of claims in accordance with the specific mandates of the payer.
Assigned the tasks of identifying and resolving claim deficiencies and reference registration processes and system functionality to resolve and resubmit timely.
Identified interim claims and reviewed as necessary to determine if billing is required. Identified specialty claims and initiated alternate billing processes.
Customer Service Representative
Federal Emergency Management Agency
Trujillo Alto, PR
9/1996 - 4/2000 Trujillo Alto, PR U Grade Level: 09
Salary: 10.00 USD Per Hour
Hours per week: 50
Responsibilities:
When called on duty performed as first line supervisor to employees who completed registration forms or applications for disaster assistance.
Provided administrative and technical support concerning disaster registration procedures.
Monitored telephone activities to ensure that proper procedures were followed.
Analyzed feedback from disaster applicants to identify opportunities to improve customer service.
Assisted applicants by phone or in person, determined applicant's needs, provided explanation of assistant program, instructions and referrals to appropriate disaster programs, community resources and other federal agencies.
Processed applicant's appeals and provided technical directions to subordinate staff.
Used computer to enter and retrieve applicants information and for data analysis necessary for report generation.
Service Representative receiving and processing over 200 calls daily from disaster victims through special computer software.
Generated, reviewed and processed over 100 inquiries daily to resolve applicant concerns and issues.
Assisted co-workers with any questions during the absence of the supervisor. Used computer to enter/retrieve applicants information and for data analysis necessary for report generated.
Admission Assistant
Cardiovascular Center of PR and Caribbean
San Juan, PR
April 2000 to April 2004
Salary: 8.00 USD Per Hour / Hours per week: 40
Responsibilities:
Excellent knowledge of medical terminology and practices.
Ability to communicate and work collaboratively with health care team.
Multitasking skills and ability to prioritize assignments. Responsible for interviewing patient and patient family to obtain and verify patient information.
Performs tasks of verifying insurance coverage and collecting co-payments as well as obtains signatures on various documents.
Handles the tasks of assigning inpatient beds. Performs tasks of transferring and discharging inpatients when appropriate.
Verified insurance, completes charge posting, and updates patient insurance records.
Provides information on hospital service and directs patients to appropriate rooms. Handles admissions procedures to schedule and admit inpatients and outpatients in the hospital.
Assist patients and family members by explaining hospital regulations, such as payment of accounts, visiting hours and schedule of charge.
Input patient history, demographics and insurance information into appropriate computer repository.
Education
Billing and Coding Specialist in Medical Field
Florida Technical College
Deland, Fl
2008-2009
Administration Office
University of Turabo -
Gurabo, PR
1975 to 1980
Skills
Bilingual (English/Spanish), Ms Word, Excel, Powerpoint, Outlook, Internet; machines, fax, scanner, printer, multiples phones lines
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