Customer Service Representative

Work Experience

*******@*****.***

Oklahoma City, OK, 73132, USA 405-***-****

Seasoned Customer Service Rep with 14 years of experience in diverse roles, including front-line support and management. Seeking to leverage expertise in customer retention and technical support as a Customer Service Representative. Latrice Henderson

Customer Service Representative

Consumer Cellular Oklahoma City

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Efficiently managed high-volume call flow, addressing and documenting account inquiries for 80-100 customers daily. Provided comprehensive technical support, including device troubleshooting and billing clarification, enhancing customer understanding and satisfaction.

Facilitated service modifications, proficiently handling the activation of new services and the adjustment of existing accounts, contributing to customer retention efforts. Apr 2022 Jan 2024

Customer Service Representative

Modivcare Oklahoma City

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Addressed customer inquiries, confirmed benefit eligibility, and coordinated non-emergency medical transportation for Medicaid and Medicare members, ensuring adherence to program guidelines Facilitated the scheduling of hospital discharges, contributing to a seamless transition for patients returning home or to other care facilities

Resolved a wide range of issues, complaints, and grievances from care providers, passengers, and transportation providers, maintaining high levels of customer satisfaction. Dec 2020 Mar 2022

Customer Service Representative

Best Western Plus Oklahoma City

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Managed guest registration and departure processes, ensuring a smooth and efficient experience for all visitors. Handled financial transactions and conducted thorough audits to maintain accurate financial records and inventory levels. Coordinated maintenance activities and cultivated positive relationships with frequent guests to enhance customer satisfaction and loyalty.

Front Desk Manager

Jun 2018 Mar 2020

Sales Associate

Fossil Oklahoma City

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Efficiently managed point-of-sale operations and cash drawer balancing, ensuring accurate processing of transactions, returns, and damaged product handling

Enhanced product presentation and customer engagement through meticulous adjustment of watch sizing, battery replacements, and strategic floor and wall display arrangements. Maintained cleanliness of store environment including floors, windows, displays. Oct 2018 Feb 2019

Customer Service Associate

Teleflora Oklahoma City

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Efficiently managed customer inquiries and processed orders through multiple communication channels, ensuring accuracy in order fulfillment

Nov 2016 Apr 2017

Certificates

Resolved customer and service provider issues, issuing credits when necessary, and meticulously documented interactions for account integrity.

Assisted with designing centerpieces for corporate events or other functions as requested. Provided advice to customers on flower types, colors, and combinations that best suit their needs. Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements. Collections Agent

G.C. Services Oklahoma City

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Negotiated payment plans with customers to ensure timely repayment of debt. Utilized skip tracing techniques, including phone calls, internet searches, and databases. Maintained accurate records of all customer contact attempts and account updates in the database system. Conducted outbound calls to contact customers regarding past due balances. Dec 2015 Nov 2016

Electric Document Processor

Farmers Insurance Oklahoma City

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Accurately processed and archived a variety of claim-related documents, including paperwork and photographic evidence, ensuring efficient digital storage and retrieval Completed data entry tasks with a focus on precision and speed, contributing to the maintenance of an up to date and accessible database.

Scanned paper records into electronic files for storage in a centralized database. Apr 2014 Aug 2015

Insurance Servicing Generalist

AAA NCNU Oklahoma City

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Efficiently managed a high volume of inbound calls, averaging 100-120 daily, to process policy modifications, handle payments, and address changes to policyholder accounts, ensuring customer satisfaction and operational efficiency. Provided tailored assistance to policyholders in selecting appropriate coverage for auto, boat, and home insurance while maintaining thorough documentation of account interactions and conducting motor vehicle record checks for new drivers.

Aug 2012 Jan 2014

Core Skills

• Communication, • Active Listening, • Critical Thinking, • Problem Solving, • Team- Player, • Time Management, Attention to detail

Education

Platt College -

Medicine

GPA 3.8

Jan 2008 Nov 2008

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