Administrative Assistant

THERESA REED

Germantown MD ***** · 301-***-****

**************@*****.***

Dedicated Administrative Assistant with a proven track record of organizing and streamlining office operations to enhance efficiency and productivity. Proficient in managing a variety of administrative tasks such as handling meeting logistics, managing calendars, and providing comprehensive support in a fast-paced environment. Demonstrates excellence in delivering outstanding customer service to both internal and external customers.

Experience

Administrative/Operations Coordinator September 2017 – December 2023

Izaak Walton League of America

Provided extensive support to the Director of Membership Programs and the Director of Chapter Relations

Managed a busy office calendar to ensure efficient scheduling and coordination

Assisted with various projects including coordination and planning of the Annual Convention by handling the logistics and managing attendance

Compiled the meeting and presentation materials for the Annual Convention

Communicated with hundreds of chapter members and officers to help deliver an exceptional experience with chapter issues and at the annual conference

Maintained detailed documentation and ensured all necessary paperwork was completed and approved for each chapter

Crafted various types of communication and documents including award certificates, batch reports and 501c3 status tracking

Implemented an electronic filing system using Microsoft Access, streamlining file accessibility and management for 501c3 renewal

Managed and maintained confidential information within the Microsoft Access database

Managed incoming and outgoing mail, including the preparation of quarterly donor update newsletters for over 400+ donors

Received, entered, and processed all membership dues and renewal payments

Handled other administrative and ad hoc projects as required

Sales Associate/Cast Member October 2016 – September 2018

Walt Disney Company

Performed scripted and non-scripted events for guests of all ages while supporting the Disney store mission of providing customer service with entertaining, fun, and magical experiences

Answered phone calls and email inquiries regarding Disney products and operations

Assisted in processing shipments, restocking inventory and additional operational tasks

Administrative Assistant (Temp) March 2015 – September 2016

Staffing Firm

Managed extensive calendars for Senior Staff

Coordinated and planning travel arrangements including air and ground transportation, hotel arrangements, and other travel details

Scheduled appointments and meetings for various members of the department

Performed other administrative duties as assigned

Medical Biller (Intern) July 2014 – March 2015

Potomac Valley Pediatrics

Ensured up-to-date medical records and insurance coverage while maintaining confidentiality

Communicated concerns and relayed messages between physicians and patients

Facilitated patient care experience through scheduling and responding to inquiries

Sent reminders to patients for their appointments

Processed claims and verified insurance paperwork

Assisted with medical assistant duties on weekend hours

Administrative Assistant May 2001 – August 2005

MedImmune Oncology

Performed administrative support to Senior Directors and Associate Directors of Regulatory Affairs.

Assisted in handling and processing of expense reports and timesheets.

Updated professional organizational memberships.

Ensured supplies were available and up to date, anticipated needs for department.

Coordinated meetings in MS Outlook appointment calendar, assisted in event planning.

Coordinated interviews, correspondence and travel planning for staff and potential recruited candidates.

Escorted and performed introductions of candidate to interviewing manager.

Oversaw new hire onboarding and coordinated orientation and training.

Education

Bachelor’s Degree May 2020

University of Maryland Global Campus – Human Resource Management

Honors – National Society of Leadership and Success, Alpha Sigma Lambda Honor Society

Associate of Arts in Medical Office Management / Billing and Coding May 2014

Purdue Global University

Honors – National Society of Collegiate Scholars, Alpha Beta Kappa Honor Society

Skills

Microsoft Office Applications Calendar Management Travel Arrangements Data Entry Scheduling Meeting Logistics Conference Planning Communication Creative Thinking Critical Thinking Organizational Skills Problem Solving Time Management Team Player Office Procedures Problem Solving Client Services

Activities

Girl Scout Leader, 2018 – Former Leader for Girl Scout Troop 159

Emergency Medical Technician, 2016

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