Service Representative Customer

JEFFY JACKSON PAUL

***** ** *** *** ***** Miami FL 33161

786-***-****

****************@*****.***

OBJECTIVE

My objective is to help and protect others while fulfilling their needs in a friendly and timely manner.

EXPERIENCE

Customer service representative

Pizza Hut (Pembroke Pines)

April 2018 – 2019

Upsold menu items items and contributed to a 20% boost in additional sales over over six month period

Boosted client satisfaction by working with kitchen staff to accommodate special dietary request

Handles high pressure situations during peak hours serving 220+ customers per shift

Customer representative

XYZ Company ( remote)

December 2021-present

Engaged with customers over the phone, effectively addressing inquiries and providing solutions in customer’s satisfaction rating.

Assisted customers with with product information and troubleshooting resulting in improved understanding and customers loyalty

Resolved billing issues, resulting in outstanding results

EDUCATION

GED certification

AWARDS AND ACKNOWLEDGEMENTS

I speak Portuguese, French and Creole

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