Security Guard Customer Service

JANE NJERI KINYANJUI

Security Guard

PROFILE

WORK

EXPERIENCE

OBJECTIVES

Experienced and dedicated Security Guard Officer with over 10 years of experience in providing vigilant and comprehensive security services. Highly skilled in monitoring and patrolling premises, responding swiftly to emergencies, and ensuring the safety and security of personnel and property. Adept at utilizing advanced security systems and technology, maintaining detailed incident reports, and adhering to strict protocols. Committed to delivering high standards of customer service, demonstrating professionalism, and maintaining a safe and secure environment. Security Guard 2016- Present

*****************@*****.*** +254********* Nairobi,.Kenya To obtain a challenging Security Guard Officer position at a reputable organization where I can leverage my extensive experience and skills in surveillance, emergency response, and safety procedures to enhance the security and protection of the company's assets, employees, and visitors. Eager to contribute to a dynamic security team, uphold the highest standards of integrity and vigilance, and ensure a secure and peaceful environment.

Monitor Surveillance Equipment: Regularly check and monitor security cameras and alarm systems.

Conduct Patrols: Perform scheduled and random patrols inside and outside the premises.

Access Control: Control access to buildings and properties by verifying identification and ensuring authorized entry.

Incident Reporting: Maintain detailed and accurate logs of daily activities, incidents, and irregularities.

Emergency Response: Respond promptly and effectively to alarms, emergencies, and security breaches.

Crowd Control: Manage and control crowds during events, ensuring orderly conduct.

Safety Inspections: Conduct routine safety inspections of facilities to identify and mitigate potential hazards.

Enforce Rules and Regulations: Ensure compliance with company policies, procedures, and regulations.

Assist Visitors: Provide assistance to visitors and direct them to appropriate locations.

Surveillance: Keep a constant watch on suspicious activities and report them immediately.

Security Checks: Conduct thorough security checks of buildings, gates, and restricted areas.

Incident Management: Manage and document incidents, including theft, vandalism, and unauthorized access.

Liaison with Authorities: Coordinate with law enforcement and emergency services when necessary.

Loss Prevention: Implement measures to prevent theft, vandalism, and other security risks.

First Aid: Administer basic first aid and CPR when necessary. REFERENCE

LANGUAGES

KEY SKILLS

EDUCATION

English

Swahili

Available on Request

High School Diploma ( K.C.S.E )

Kenya Certificate For Secondary School

Problem-Solving: Address

security issues.

Report Writing: Clear incident

reports.

Teamwork: Work well in a

team.

Adaptability: Adjust to

changes.

Time Management: Complete

tasks promptly.

Tech Proficiency: Use security

tech.

Patrolling: Effective patrols.

Analysis: Review footage for

threats.

Perceptiveness: Anticipate

issues.

Discretion: Maintain

confidentiality.

Military Member, United Nation Mission in S. Sudan 2009- 2015 Vehicle Checks: Inspect vehicles entering and leaving the premises for unauthorized items.

Perimeter Security: Ensure the security of the perimeter by monitoring and controlling access points.

Conflict Resolution: Mediate conflicts and handle disputes in a calm and professional manner.

Training: Participate in ongoing training and professional development sessions.

Security Audits: Assist in conducting security audits and assessments. Alarm Monitoring: Monitor and respond to security alarms and investigate disturbances.

Communication: Maintain effective communication with the security team and other departments.

Fire Safety: Ensure adherence to fire safety regulations and conduct fire drills.

Maintenance of Security Equipment: Regularly inspect and maintain security equipment to ensure proper functioning.

Escort Duties: Provide escort services to employees or visitors when needed.

Reporting Suspicious Activity: Report any suspicious activities to supervisors and authorities immediately.

2000

Observation: Spot unusual

activities.

Surveillance: Use cameras and

alarms.

Communication: Clear verbal

and written skills.

Fitness: Physically fit for

patrols.

Emergency Response: Quick

reactions.

Conflict Resolution: De-

escalate conflicts.

Attention to Detail: Identify

breaches.

Customer Service: Assist and

ensure positive experiences.

First Aid: Basic first aid and

CPR.

Access Control: Manage entry

points.

ACHIEVEMENTS The United Nations Medal (UNMISS) 2015

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