Customer Service Representative

Mia Carmen Ramirez

**** * ****** **, ******, CO *0017 720-***-**** ************@*****.***

Summary

Personable and dedicated customer service representative with experience. Solid team player with upbeat, positive attitude and proven skills. Motivated to maintain customer satisfaction and contribute to company success. Demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skills

• Organizational Skills

• Customer service abilities

• Positive Attitude

• Flexible Schedule

• Schedule Management

• Strong communication abilities

Experience

Cabin Appearance Agent 12/18/2023 – Current

United Ground Express - Denver, CO

• Adhered strictly to FAA regulations regarding air travel safety protocols.

• Demonstrated safety procedures for emergency situations and ensured compliance among passengers.

• Maintained a professional appearance at all times while interacting with customers.

• Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.

• Enforced lost and found procedures whenever missing items were located.

• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures. Host 04/12/2023 – 10/05/2023 Taotao Tano,

Beach Bar – Tumon, Guam

• Answered customer inquiries regarding the menu, restaurant services, and special promotions.

• Assisted servers in seating guests by escorting them to their tables.

• Balanced cash drawers at the end of each shift.

• Ensured compliance with health and safety regulations within the restaurant.

• Assisted other departments when needed such as bussing tables or delivering food orders.

• Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

• Resolved customer service and food-related issues to maintain guest satisfaction. Crew Member 08/05/2022 – 05/01/2023

McDonald’s – Dededo, Guam

• Answered phone calls promptly to provide accurate information about menu items or prices.

• Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.

• Processed takeout orders quickly to ensure timely delivery of meals.

• Performed cashier duties such as taking orders, collecting payments and providing change.

• Provided excellent customer service to maintain a positive atmosphere for guests.

• Completed opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.

Education & Training

06/2022 John F. Kennedy High School – Tamuning, Guam High School Diploma

8/2019 - 6/2022 Lodging Management Program - Tamuning, Guam

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