Customer Service Administrative Officer
Resume:
Profile
Dedicated Administrative officer with more than 5 years of experience providing exceptional support in fast-paced office environments. Skilled in managing scheduling, documentation, and customer service, while adept at streamlining processes and improving efficiency. SKILLS
• language (Arabic – English)
• Microsoft Suite Expert (Excel, Word, PowerPoint)
• Problem-solving
• Team Building
• Financial and Operational Reporting
• Customer Relations
• Willingness to learn
EXPERIENCE
Senior Administrator Officer June 2006 - December 2020
(14 years in Sheikh Hamdan Bin Rashid Al Maktoum Award for Medical Sciences, Dubai, UAE)
Organize the medical conferences for the award and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
Creating and writing the news of the award for the media centre.
Provided a variety of administrative support duties for the Executive Director and four department of the Award.
Coordinated all projects activities and plans to ensure availability of services and staffing to meet goals and objectives of the Technical Support team.
Managed timely procurement of contract resources within budgetary requirements.
Completed special projects and creating reports and documents for board of trustees of the award.
Experience with HR software system (MenaITech).
Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules).
Prepare HR documents, like employment contracts.
Working in Media Centre of Dubai Customs HQ (Port Rashid) July 2005 - May 2006 Education
May 2000: Bachelor of Commerce
Suez Canal University (Ismailia – Egypt)
WAEL MOHAMED
Job Titles
*************@*****.***
18-Mustafa Kamel Square
Ismailia, Egypt
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