Customer Service Rep

TAMEKA MARSHALL

Burlington, New Jersey *****

Phone: 863-***-**** Email: ***************@*****.*** OVERVIEW

A wealth of 18 years of experience in Customer Service and Global Trade & Logistics. Key strengths include: strong customer centric mindset, ability to multitask critical activities, collaborative approach with strong organizational skills.

PROFESSIONAL EXPERIENCE

October 2023 - Present

Airline Attendant/ Material Logistics Specialist: Spirit Airlines – Philadelphia International Airport

Provide world-class customer service to all passengers upon arrival

Render assistance to passengers with physical challenges to ensure maximum safety

Assist with baggage and boarding needs to ensure passengers are fit for admission without delays

Ensure all excess baggage and applicable fees are collected without exception in accordance with Airlines Policies and Procedures.

Assist passengers at self-service kiosks for seamless check-ins

Ensure compliance with all DFT regulations for check-in and boarding procedures

Print job tickets and pick materials necessary for corrective tasks

Conduct weekly inventory and cycle count to ensure accurate material management

Prepare tools and equipment relevant for aircraft maintenance June 2021 – May 2023

Customer Service Rep/ Data Entry Specialist- Petrojam Limited

Answer over 150 inbound calls daily with resolution to customer inquiries

Enter job details of completed maintenance tasks in SAP

Create requisitions in SAP for conversion to Purchase Order for critical activies

Technically complete > 300 work orders to help with root cause failure on maintenance activities

Create SAP equipment records for over 1000 refinery equipment

Manage invoices for payment to vendors and contractors to ensure accurate payments

Create Bill of Materials for new equipment in SAP

Provide customer support to more than100 vendors and customers June 2006 – June 2021

Yard Planner/Vessel & Equipment Dispatcher/Customer Service Rep – Kingston Freeport Terminal

Ensure yard operations are running at required productivity to ensure service delivery by the terminal’s transportation flows, such as vessel and gate operations

Train new hire to undertake expanding duties within capabilities as required and report all relevant data during the shift

Field calls and route internally and assist with customer inquiries in Sales Dept

Provide strategic yard allocations to manage vessel and gate operations

Create and maintain yard allocation setup which supports the terminal’s productivity targets per quay crane operation & truck turn-times

Check and support an accurate and efficient information flow on the terminal related to all yard activities

Monitor and fine-tune the yard allocations to ensure that yard planning is satisfactory and meets the strategy requirements

Identify yard major movements to ensure execution as planned. Act as a focal point for yard planning activities

Report problems and issues, especially issues of complexity to the management

Supervise and coordinate equipment operators for trucks, trains and straddle carriers

Ensure crane sequence of vessel discharge and load operation follows the plan by monitoring all queues and work instructions for maximum Quay productivity PROFICIENCIES

Expert in: SAP, MS Word, MS Excel, MS Outlook, MS Teams and MS Projects

Detail-oriented and skillful at de-escalating and resolving customer disputes

Ability to answer efficiently over 150 inbound calls daily

Skillful at active listening to decipher customer complaints and resolve complaints

Effective time management with the ability to multitask and prioritize projects to completion

Excellent written and oral communication to liaise with internal/external members at varying levels

Extensive experience performing tasks with high energy and strong focus

Ability to make sound decisions independently using good judgement

Aptitude to remain professional under pressure in a fast-paced business environment

Agility to adapt to changes in the workforce

EDUCATION

Stoney Hill Heart Academy – Certificate of Secretarial Studies Covent of Mercy Academy – High School – Grade 7 – 11 (Jamaica)

Graduated - High School Diploma with 7 C.X.C. Passes: English Language, Mathematics, English Literature, Information Technology, Principles of Accounting, Principles of Business, and Office Procedures

INTERESTS

Traveling and project management

Contact this candidate