General Manager

Erin Steffens Chouinard

**** ****** *** *****, ******** Inlet, SC 29576

607-***-**** e: ************@*****.***

Professional Experience

Deli Manager

Lowes Foods LLC, Surfside Beach, SC (October 2020-Present)

• Oversaw deli operations for $50,000-$60,000 weekly sales, while managing KPI of budgeted sales, labor, cost of goods, and maintenance.

• Managed 25+ employees including interviewing, training, safety training, and evaluating performance across 6 separate sub-departments. Managed labor daily and wrote schedules for all employees.

• Maintained highest level of safety and sanitation with an A rating from health department inspections and 99% average Ecolab inspection ratings.

• Impacted Profit and Loss statement across areas including cost of sales, labor cost, supplies and restaurant expense through ordering, staffing, and training staff on the cost of doing business.

• Maintained high level of customer service with the team, instilling values to make regular customers feel valued and dealing with any consumer or product quality issues .

• Broke high sales records twice in two years: first Thanksgiving week 2023, second July 4th week 2024.

• Promoted from Assistant Deli Manager in September 2022.

Store Manager

Collegetown Bagels, Ithaca, NY (January 2019-March 2019)

Managed 20 employees including hiring, firing, and evaluating performance as well as writing schedules and managing labor.

In charge of bakery order and supplies, adjusting amounts according to customer trends, holiday and seasonal changes, to have as little waste as possible.

Oversaw hourly training program for all new hires and cross trained employees on different work areas.

Maintained high level of customer service.

General Manager

Applebee’s Grill and Bar Ithaca, NY (August 2016-December 2018)

Oversaw restaurant operations for 2.5 million in sales annually, including training for new promotions, customer relations, and maintaining budget for P&L, specifically in Cost of Sales, Repair and Maintenance, and Labor.

Managed 50+ employees including hiring, firing, and evaluating performance. Wrote schedules for all employees and management.

Oversaw hourly employee training program for all new hires and cross-trained employees on different work areas.

Impacted Profit and Loss statement across areas including cost of sales, labor cost, utilities, and restaurant expense through ordering, staffing, and training staff on the cost of doing business.

Maintained high level of customer service, created programs targeted toward developing and maintaining regular diners.

Went from Certified Kitchen Manager in August 2016 to Assistant General Manager in October 2017 and was promoted to General Manager in February 2018.

Manager

Chili’s Grill and Bar, Big Flats, NY and Ithaca, NY (July 2005-November 2013)

Managed 40+ employees including hiring, firing, and evaluating performance. Wrote schedules for all employees across six different work areas.

Oversaw hourly employee training program for all new hires and cross-trained employees on different work areas.

Impacted Profit and Loss statement across areas including cost of sales, labor cost, utilities, and restaurant expense t4

Acted as liaison between opening restaurant management team and Area Director and corporate opening team.

Maintained high quality standards in customer service and food and beverage quality.

Education

Loyola University in Maryland, Bachelor of Arts degree in Philosophy/Theology

Professional Reference:

Michael Madison (General Manager Applebee’s) 607-***-****

Michael Smithmen (District Operator Applebee’s) 607-***-****

Sammie Jones (Key Employee Applebee’s) 607-***-****

Personal Reference:

Elizabeth Campbell 607-***-****

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