Customer Service Call Center
Resume:
Time Management
Team Leadership
Customer Relations
Process Improvement
JEROME PATANGAN
Objective
Seeking a warehouse position in Canada where I can apply my extensive experience in customer service, sales, and supervisory roles to contribute effectively to the team. I aim to utilize my strong organizational skills and adaptability in a fast-paced environment.
SKILLS
CONTACT
LANGUAGE
************@*****.***
https://web.facebook.com/jerome.patangan.5 2
Dipolog City, Philippines
English
Filipino
Professional Summary
Over 4 years of diverse work experience in call centers, freelancing, and retail, showcasing my ability to adapt to various roles.
Proven track record of exceeding performance targets in customer service and sales environments.
Skilled in inventory management, team collaboration, and process improvement, with a focus on efficiency and accuracy.
Strong communication and problem-solving skills, with the ability to handle high-pressure situations effectively. Experience
Managed a high volume of inbound and outbound calls, providing exceptional customer service.
Successfully achieved and exceeded daily and monthly performance targets.
Developed strong problem-solving skills and the ability to work under pressure.
Data Accuracy
Communication
Call Center Agent VirtualBuddy247
March 2022 - 2024
Sales Representative (Non-Voice) JDDM Voice Call Center Services December 2021
Engaged with customers via chat and email, driving sales recommendations.
Assisted in process improvement initiatives, leading to increased efficiency. Explains the value of the client brand and benefits of services to potential customers by establishing relationships and building strong rapport Uses effective selling techniques to identify customer needs and drive sales results throughout the script provided.
Agent Teller/Supervisor Small Town Lottery
October 2020
Supervised daily lottery operations, ensuring compliance with regulations. Managed cash handling, inventory, and customer service, ensuring a smooth operation.
Trained and mentored new staff, fostering a collaborative and efficient work environment.
Bagger Vallecers Plaza Mall
September 2019
Provided customer assistance by bagging groceries and handling items with care. Supported store operations by assisting with stock replenishment and maintaining an organized workspace.
Contributed to a positive customer experience through excellent service and attention to detail.
Education
JOSE MEMORIAL STATE UNIVERSITY
BACHELOR OF SCIENCE IN INFORMATION SYSTEM
2016-2020
References
Available upon request.
Freelancer Remotasks
2018
Completed various online tasks such as data labeling and image categorization. Demonstrated high accuracy and attention to detail in performing assigned tasks. Managed workload effectively, meeting deadlines and maintaining high task quality.
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