Customer Service Call Center
Resume:
Katie Weeks
Customer Service Specialist
A pleasing and effective
communicator who develops
rapport quickly with everyone
she speaks with.
Experience Education
• October 2023-Present
• Customer Service Technical Support Agent-
Generac-WFH
• Responsible for Customer Support in a call center atmosphere, problem solving for all products, retrieving technical information to provide field support for dealers, installers as well. Documentation of all calls to provide clear and concise information to assure continued support throughout lengthy resolutions.
• Work in a team environment to assist other agents with acquiring information in a timely manner.
• Continued education to learn additional aspects of business to become proficient.
August 2022 – May 2023
• Universal Teller Horicon Bank
• Responsible for customer service at point-of-contact. Handled cash and check transactions, assisted customers with online issues, and balancing accounts. Operated Bank’s proprietary software. Created and maintained the
“Bored Board” for tasks that employees could do to keep busy and productive during slow times.
March 2017 – August 2022
John Deere Manufacturing
Assembly Tech
• Other positions at JD included: Press Operator, Press Dept Tool Crib Associate, and Material Handler. Interfaced with multiple departments to ensure expectations of quality and delivery times were being met. Operated and updated internal SAP system.
• •
• University of Phoenix
• Associate Degree in
Marketing
• 2016 – 2018 Graduation
Pending
• State of WI Health and Life
Insurance Licensed
• 03/01/2016
• MedCerts
• Customer Service Certification
• 08/24/2021
Skills
• Team Member and Leader
• Rapport building with internal and
external customers
• Effective Communicator
• Creative Problem Solving
• Excels in customer service
• Record keeping
• Responsible
Contact
604 E Maple St
Horicon, WI 53032
**************@*****.***
Contact this candidate