Behavioral Health Family Support

Arthur Jones

*********@*****.***

PH. 602-***-****

Austin Texas 78723

PROFESSIONAL EXPERIENCE

CROSS CREEK HOSPITAL 2021-2023

Behavioral Health Associate II

Primary contact as Lead Tech on the overnight shift providing safety and security.

Initiated action plan impacting head counts during shift changes on the unit.

Reduced the number of incidents on the unit by increasing social interaction.

Improved client and staff interactions rotating work assignments weekly.

DEVEREUX ADVANCED BEHAVIORAL HEALTH - Phoenix AZ. 2017-2018

Family Support Counselor

Manage complete caseloads for families with structured individual Service plans.

Role modeled professionalism with internal and external customers.

Meets face to face with clients in their home, school and community.

Documented behaviors in (SOAP) note format permanent legal document.

DEVEREUX ADVANCED BEHAVIORAL HEALTH - Phoenix AZ. 2016- 2017

Behavior Coach

Complete agent addressing problem behaviors in classroom, home and community.

Established open communication with flexibility meeting families where they are.

Top performer for job shadowing with new hires developing skills in home services.

High performance reviews resulting in promotion to family support counselor.

UNIVERSITY OF PHOENIX - Phoenix, AZ 2008 - 2015

Senior Enrollment Advisors

Onboarding students online for bachelor's degrees offered at the University of Phoenix.

Recognized for retention rate consistently in the top 10% quarterly.

Innovative department closer, selected to participate in manager training program.

promoted to senior advisor meeting projections and assisting teammates,

EDUCATION

Master of Science in Psychology University of Phoenix, Phoenix, AZ

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