Customer Service Bilingual
Resume:
Jose Luis Venegas Carmona
Phoenix AZ, 85008
***********@*****.***
Summary
Dedicated and Personable, Solid team player with positive and upbeat attitude. Motivated to
maintain customer satisfaction while contributing to the company's success. Specialize in
speed, quality, and process optimization. Enthusiastic, articulate and result oriented. Passion
for building relationships, partnerships, and growing Business.
Experience
Willscot Mobile Mini
January 2020 - Current
Bilingual Customer Service/Collections Specialist
● Workorders
● Account Management/ Active Listening
● Diagnose and Resolve Issues
● Multitasking/Navigating
● A/P
● A/R
● Problem Solver
IEWC
CSR/Order Entry/sales
2019 - 2020
● Receiving quotes from our sales team and entering the desired material information
and pricing for customer orders.
● Analyzing and keeping up with shipping/delivery updates and adjustments to work
orders.
● Report any fraud issues with materials, pricing and addresses.
● Provide updates with the best customer service experience
● Follow up on order via email or phone calls.
● Take payments for material/orders
Drive Time
Facilities Service Desk
2016-2019
● Multitasking through emails and calls to complete work orders/service requests for
customers in a timely manner.
● Interviewed new employees/candidates for current open CBRE Facilities positions
by making sure all requirements were met and the correct person was given an
opportunity.
● Analyzing reports to provide follow up information to the correct vendors.
● Following up with engineers, housekeeping and maintenance teams to make sure
work orders have been completed and close them out.
● Working as a grounded individual with minimal supervision to complete all work.
Provide problem resolutions for inbound customers which can include anything from small
questions to performing some trouble shooting. Provide excellent customer service and use
and enhance all communication skills. Assisted low-income customers with section 8
housing discounts on their qualified bills depending on their area.
● Meet and exceed client and company goals.
● Strive for one call resolution.
● Able to absorb and apply feedback.
● Tech support/troubleshooting for cell phone apps and software.
STREAM/CONVERGYS
Customer Service/Collections
June 2005 - Jan 2016
Provide problem resolutions for inbound customers which can include anything from
Basic questions, troubleshooting, adding service or payments. Provide excellent customer service and enhance all communication skills. Assisted low-income customers with section 8
housing discounts on their qualified bills depending on their area.
● Meet and exceed client and company goals..
● Strive for one call resolution sales and customer service calls
● Able to absorb and apply feedback.
● Tech support/troubleshooting for cell phone apps and software.
Education
South Mountain Community College
Phoenix, AZ
Associate of Arts Degree
In Progress
Wilson High School
General Education High School Diploma
Graduated 2005
Skills
Bilingual, fluent in Spanish
Ability to work with little to no supervision in a team atmosphere or as an individual
contributor
Microsoft Excel, Word, Powerpoint
Excellent networking, organizational, time management, multi-tasking and
verbal/written communication stillsSummary
Dedicated and Personable, Solid team player with positive and upbeat attitude. Motivated to
maintain customer satisfaction while contributing to the company's success. Specialize in
speed, quality, and process optimization. Enthusiastic, articulate and result oriented. Passion
for building relationships, partnerships, and growing Business.
Contact this candidate