Contact Center It Infrastructure

Michael Fitzpatrick Johnson

Pistakee Highlands, IL 60050 847-***-**** *************************@*****.***

https://www.linkedin.com/in/michaelfitzpatrickjohnson/

BUSINESS / SALES PROFESSIONAL

Mindful, Resolute & Accomplished Salesman with a focus on cloud solutions; specializing in digital transformation of IT infrastructure, datacenter ~ connectivity ~ UCaaS ~ cybersecurity ~ contact center & wireless solutions. Twenty-plus years helping IT organizations transition.

Award winning enterprise customer-focused business leader with a natural ability for building new revenue by forging loyalty with clients and business channel partners. Highly experienced in all aspects of sales operations and marketing processes. Certified Sales Trainer with exemplary interpersonal skills and an outstanding work ethic.

AREAS OF EXPERTISE

●Cloud/Datacenter ● Network/Wireless ● Healthcare/Pharma ● UCaaS/Contact Center ● SaaS

●Cybersecurity ● Hunter ● Strategic Planning ● Sales Operations ● Tactful Closer

●Consultative Approach ● Professional Listener ● Client Relationships ● Account Management

●Value Proposition ● Business Integrity ● Business Analytics ● Certified Trainer

PROFESSIONAL EXPERIENCE

Spectrum Enterprise, Milwaukee, WI March 2023 – May 2024 Strategic Account Specialist

Sales Specialist within the Healthcare vertical. Completed a twelve-week training program. Solutions to include Network, UCaaS & Cyber Security.

•Managing a new logo base of over 1,000 prospect accounts.

Verizon, Rolling Meadows, IL November 2018 – January 2023 Client Executive

Lead sales and partner relationships focusing on network, hosted voice & cybersecurity. Specialized in Healthcare Services and Contact Center Solutions.

•Exceeded new logo bookings & revenue quota (2021) by leveraging strong consultative selling and relationship management techniques.

•Drove 110% revenue year-over-year (2022).

SingleHop (sold to INAP), Chicago, IL January 2017 – August 2018 Account Executive

Sold cloud solutions encompassing the complete sales cycle: prospecting, networking, technical configurations, solution presentations, negotiating and closing: Hosted Infrastructure, BUaaS & DRaaS.

●Established a $200,000/month pipeline first year.

●Inked two new logo reseller partner contracts in 2016 totaling fifteen new logo opportunities worth $175,000/month.

●Gained trust of channel partners and end users to increase revenue.

Windstream, Chicago, IL April 2014 – January 2017 Account Manager II

Provided value to grow a book of business totaling $600,000 in monthly recurring revenue, exceeding Windstream’s quota.

●Elite trip winner 2015 & 2016.

●Delivered a consultative approach for value-added solutions to enterprise customers.

●Ownership of entire customer process from onboarding, implementation, and invoicing, to project management.

●Joined the 300% club my 1st full quarter.

ADDITIONAL RELEVANT EXPERIENCE

Meridian IT, Deerfield, IL Account Manager

Marketed, sold & managed accounts for business solutions to C-level Suite Executives and IT Professionals, changing the way companies do business.

●Sales cycle expert: initial cold calling, qualifying leads, facilitation of presentations, creating pricing schedules, closing competitive opportunities & post sales relations.

●Secured $1 million in new revenue 2010.

●Certified in IBM POWER / iSeries (i5OS/AS400), HPE, VMWare, Cisco, NetApp Accredited Sales & IBM Oracle Accreditation.

PDI Inc., Parsippany, NJ

Pharmaceutical Sales Representative and Regional Trainer

Responsible for pharmaceutical sales & facilitating regional training in the field as well as in the classroom se ng.

●Coached new hires through Phase One Training (4-week program) and conducted ride along evaluations in the field.

●Cardiovascular, Respiratory, Women’s’ Health, Antiviral & CNS ● Met or exceeded sales quota throughout tenure.

●Promoted to Associate Trainer in January 2006.

EDUCATION

Southern Illinois University, Carbondale, IL

Bachelor of Science (BS), Management

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