Customer Service Care Unit

Latyra Holmes

*** ************ ****, *********, ***** Carolina 29072

1-803-***-**** *************@*****.***

CAREER OBJECTIVE

Seeking a challenging position in the field of healthcare with excellent potential for professional growth where I can utilize my knowledge and skills to assist hospitalized patients and contribute directly to client satisfaction and achievement of organizational mission statements. QUALIFICATIONS SUMMARY

Energetic, highly motivated and accomplished healthcare professional with more than 13 years of experience in monitoring, recording and interpreting heart rhythm patterns for patients on a hospital (ICU-Intensive Care Unit), in order to detect any abnormal pattern variances in order to facilitated their appropriate medical care, treatment and overall well-being. Constantly strives for excellence in customer service for all patients and their families; including doctors and vendors. Effectively resolves difficult situations using good interpersonal skills and problem solving techniques. Motivated and flexible team player with a strong work ethic in addition to well-developed analytical and organizational skills. Adept at successfully, coordinating multifaceted activities in a highly complex work environment. Goal oriented, takes direction well with a positive attitude, exceptional written and verbal communication skills. EPIC trained. PROFESSIONAL EXPERIENCE

WELLSTAR PULMONARY (Remote)

Charge Capture Specialist II: Marietta, GA (03/2020-Present)

● Ensure accurate posting of daily office, outpatient, inpatient and procedure charges in a timely manner for proper payment.

● Perform claim corrections

● Research patient account disputes

MID CAROLINA INTERNAL MEDICINE (Department Transfer) BOA/Billing Specialist: West Columbia, SC (12/2015-02/2020))

● Effectively performed all office bookkeeping and patient payment processing duties for the billing department.

● Organized all (EOB-Explanation of Benefits), from Payer Paths and paired with

(EFT-Electronic Funds Transfer), bank notes.

Business Office Associate: West Columbia, SC (02/2008-12/2015)

● Conducted all administrative duties for the office, including coding, bookkeeping, scheduling and maintaining patient/doctor appointments. LEXINGTON MEDICAL CENTER

Cardiac Monitor Technician/Unit Secretary: West Columbia, SC (07/2004-Present)

● Monitored, recorded and interpreted heart rhythm patterns for patients on a hospital special care unit in order to detect any abnormal pattern variances, establish baseline data and determine appropriate intervention.

● Measured length and height of patient’s heart rhythm patterns on graphic tape readout, using calipers.

● Posted this information into the patient’s medical record for further review by doctor and appropriate medical personnel.

● Maintained ongoing observation of patient via cardiac monitoring equipment and direct personal observation.

● Answered calls for assistance from patients and inquiries concerning patients from medical personnel.

NCR

Service Coordinator: West Columbia, SC (09/2003-12/2005)

● Planned, managed and monitored daily work assignments for a staff of 15 Hardware/Software Technicians.

● Ensured that all workflows/task were completed in a timely manner.

● Proactive in organizing all incoming work-order allocations received within a specific geographic territory of customer accounts.

● Ensured that all available resources were effectively utilized, predefined service levels were consistently achieved and contractual agreements met. WACHOVIA

Balancer/Data Control Specialist: Columbia, SC (01/1998-09/2003)

● Operated data processing and standard office equipment.

● Performed quality control checks on user input and output to detect and correct basic error conditions.

● Maintained balanced computer input to output data within established operating standards.

● Contacted users to facilitate and coordinate production processing, correct basic document errors and resolve other peripheral problems.

● Trained users on hardware and software.

● Worked cooperatively and jointly to provide quality seamless customer service. EDUCATION

AAPC CPC Certified April 2022

Coding Certification: Midlands Technical College; Columbia, SC – June 2008 Associate of Science in Medical Administration: ECPI College of Technology; Columbia, SC – February 2008

INTEREST AND HOBBIES

Enjoys playing on the hospital Softball League

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate