Customer Service Front Desk
Resume:
Shulonda Edwards
Beaumont, TX *****
************@******.***
Highly organized, self-motivated, and proficient with computers. Great Management Skills
Proven ability to succeed in a fast-paced environment while maintaining a high level of customer service.
Ability to handle multiple tasks and meet deadlines. Handle stressful and difficult situations.
Work Experience
Front Desk Receptionist
Hampton Inn - Beaumont, TX
May 2023 to December 2023
• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Answering screening and forwarding incoming phone calls
• Receiving and sorting daily mail
• Assisting visitors booking rooms, helping with accommodations Tax Associate
Intuit - Remote
December 2022 to May 2023
• Ensuring clients comply with IRS regulations and meet their state and federal tax obligations.
• Analyzing and minimizing tax liabilities by implementing tax reduction strategies.
• Reviewing financial records, income statements, and expenditures.
• Preparing and filing tax returns and work papers for companies, partnerships, and individuals.
• Researching tax issues and assisting with tax audits.
• Consulting with clients, reviewing their tax information, and responding to questions and concerns.
• Advising clients on employee health care benefits, compensation, and accounting systems. Taco Bell Manager
Taco Bell - Beaumont, TX
December 2018 to September 2021
Managed a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. Perform hands-on work to train employees, respond to customer service needs, and model appropriate behavior and work ethic. Provided overall leadership through building a culture of recognition while motivation the team with the goal of operational excellence. Caregiver/Personal Assistant
A Pineywoods Home Health Care - Beaumont, TX
August 2019 to May 2020
• Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
• Allows and encourages residents to do as much of their own care as possible.
• Serves meals to residents in the dining room or apartments and may assist in preparing meals following preplanned menus.
• Encourages residents to eat a proper diet and take adequate fluids while respecting the resident’s right to free choice and records and reports changes in resident’s eating habits to the supervisor.
• Assists residents with medication as defined in medication procedure; assists or supervises residents who self-administer medication; follows physician orders and state laws to administer medications to residents who cannot self-administer their medications; and exhibits understanding of and follows medication policies and procedures.
Customer Service Representative
Alorica Calling Center - Beaumont, TX
March 2015 to June 2017
• Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
• Used scripts, rebuttals and pitch to customers about selling of products for company
• Sold various of items.. lotion, health pills, face care, household items etc Education
Graduated in Graduated
Silsbee High School - Silsbee, TX
Skills
• Serving
• Food service
• Cooking
• Cleaning
• Guest services
• Stocking
• Caregiving
• Restaurant experience
• Hotel experience
• Home care
• Customer service (4 years)
• Communication skills
• Tax Experience
• Accounts Payable
• Personal Assistant Experience
• Microsoft Powerpoint
• Human Resources
• Food Preparation
• Meal Preparation
• Senior Care
• Data Entry
• Microsoft Word
Additional Information
• Able to mange stress well
• Difficult situations
• Active listening
• Communication skills
• Computer skills
• Interpersonal skills
• Problem solving
• Patience
• Service/Product knowledge
• Time management
• Adaptability
• Empathy
• Trustworthy
• Dependable
• Teamwork
• Upselling
Contact this candidate