Customer Service Data Entry

Bernabe Salazar

Customer Service

Summary:

Over 28 years of customer service experience. Ability to navigate through Windows-based and web browser applications. Excellent oral and written communication skills. Ability to work independently along with great organizational skills. Excellent ability to problem solve and seek resolution to any issue. Ability to meet expectations consistent with company guidelines.

Technical Skills:

Microsoft Word

Microsoft Excel

CRM Software

Troubleshooting

Multitasking

Data Entry

Product Knowledge

Call Center

Inbound & Outbound Calls

Ticketing Systems

Education:

Holy Cross High School, San Antonio, TX, Diploma

Professional Experience:

AFNI Jan 2023 - Dec 2023

Customer Service Tech Support

Customer Service Tech Support Agent

Assisted on-site Verizon reps when porting cell phones.

Ported phones for customers.

Troubleshoot cell phone connection issues .

Assist customers in setting up their cell phone.

Assist customers in navigating through the Verizon app.

Educate customers on the functions of their device.

Data Entry

CVS Caremark Nov 2022 – Jan 2023

Customer Care Representative

Provided customer service to CVS members.

Educated members on prescription benefits.

Researched claim inquiries.

Did provider searches for members.

Submitted appeals regarding denied claims for members.

Harland Clarke March 2005 - Nov 2022

Customer Service Quality Auditor

Worked inbound and outbound calls in a call center environment for the 12 years I was there.

12 years customer service for UHC members.

Educated members on their policies as well as researched claim issues.

Proactively looked for resolutions to concerns.

Called medical providers on member behalf to verify coverage or claims inquiries.

Ensured customer service quality through remote monitoring of agents.

Worked with training to educate customer service agents expected quality.

Coaching/Mentoring of agents that had challenges meeting expectation of their role.

Lead specialist communicating feedback to and from leadership.

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