Administrative Assistant Customer Service
Resume:
Christi Davis
Administrative Assistant
Miami, OK 74354
**********@*****.***
Adept at managing multiple projects with ease using time management methods. Highly motivated customer service professional with 4+ years client interface experience. Results-driven customer service representative with proven ability to establish rapport with clients. Proficient in Microsoft programs, as well as Windows operating systems Organized
Self-directed
Authorized to work in the US for any employer
Work Experience
Office Manager
M&J Services-Fairland, OK
March 2021 to Present
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Implemented new software systems for project management, resulting in improved team collaboration and productivity
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
• Increased office efficiency by implementing a centralized digital document management system
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
Legal Administrative Assistant
Kathryn Ross-Speers, Attorney at Law-Miami, OK
January 2019 to June 2019
Receive and process customer calls
Set appointments
Maintain calendar
Process bankruptcy documents in a timely manner
Assist in the creation of estate plans
Maintain lobby and office areas
Track and order office supplies as needed
Assist with client appointments as needed
Administrative Assistant/Office Manager
Emergency Wrecker Service-Fayetteville, AR
July 2016 to March 2018
Received and processed customer calls
Provided drivers with pickup and delivery information Processed invoices daily
Interacted with customers via phone, email, and face to face Handled daily deposits as well as monthly reports
Handled abandoned cars and the proper paperwork to fulfill a service lien Assistant Laboratory Technician
Rockline Industries
April 2012 to June 2016
Springdale, AR
First organized and then ran a busy physical properties laboratory Instrumental in writing both standard operating procedures as well as training manuals for the laboratory Communicated with customers to ensure their product testing was completed to their complete satisfaction
Manage multiple projects simultaneously
Liaison between multiple project managers and coordinators during product testing Responsible for computerized record keeping
Responsible for troubleshooting any issues that arose in my day to day job function
Transitioned smoothly between various roles in my department Customer Service Representative
McKinney's Heating and Air-Springdale, AR
July 2004 to June 2010
Dealt directly with customers to ensure their needs were met Ran a busy office
Responsible for receivables and payables
Answered multi-line office phones
Coordinated service call appointments
Customer Service Representative
Today Cleaners-Springdale, AR
October 2006 to March 2007
Greeted customers in a friendly and welcoming way while working the front counter Coordinated drop off and pick up of laundry
Serviced customers
Computerized record keeping
Reconciled cash register and credit card machine
Education
High school or equivalent
Skills
• Administrative Support
• Data Entry
• Excel
• Executive Administrative
• Customer Service
• Filing
• Receptionist
• Microsoft Outlook
• Typing
• Outlook
• Billing
• Scheduling
• Organizational Skills
• Word
Certifications and Licenses
Notary Public
April 2019 to April 2023
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