Customer Service Specialist
Resume:
Bentley Abel
Loving, kid-driven, organized leader.
Spring, TX, 77388
*******.****@*******.***
EXPERIENCE
Retail Sales Associate- Burn Smoke Shop
April 24- August 24
Stocked inventory when necessary.
Kept up with customer relationships.
Used POS to check customers out.
Music Director- HITS Theatre
Sept 23- Nov 23
Led 2 hr rehearsals twice a week for two different productions of “The Addams Family.”
●Proactively prepared and altered material for better success and overall sound quality.
●Led warm-ups
● Accommodated in person to live input
How many of the students could match pitch
What percent of students understood and could accurately produce the content
●Ran sound for the shows
Private Lesson teacher- MAT
Feb 23- Dec 23
Taught primarily Voice lessons, as well as piano lessons. Both in person and virtual.
Emler Swim School, Houston— Multiple
March 2019 - Nov 2022
Proactively tackled learning new skills and gaining new certifications.
During my tenure at Emler I advanced from part time instructor to field operations manager by
●Gaining certifications, advancing from part time hourly to operations management, Certifications included:
Shallow Water Lifeguard
CPR/AED and First Aid
Ready Bench Instructor
Waterbabies Instructor
Mentor Teacher
Customer Service Representative
Deck Manager/ Shift Lead
Orientation leader/Regional new-hire trainer
Corporate Trainer
●As corporate trainer, I led company training for higher level positioning for the company
●I led the majority of in-person training for the Houston region, allowing the company to achieve new heights, lower overall costs and bring in talent that remains to this day
●As corporate trainer I successfully increased retention rates by 80% in my first year
●Oversaw an overhaul of customer service handling that led to not only the moral of the employees to improve but their satisfaction rate jumping to 95% from a previous 60%
Youth Theatre Coach, Houston area
2012 - 2019
Conroe Area- CYT Houston, Owen Theatre (2017-2019)
●Acting Coach-grew more than 80 youth actors into confident stage performers through 10 separate shows
●Choreography-designed and taught youth choreography for 3 successful shows
●Vocal instructor- directed music, wrote harmonies, coached singers for 4 shows
Pearland- Pearl Theatre (2012- 2017)
●Acting coach-grew more than 145 youth actors into confident stage performers through 20 separate shows
●Choreography-designed and taught youth choreography for 4 successful shows
●Vocal instructor- directed music, wrote harmonies, coached singers for 5 shows
EDUCATION
Over 80 undergraduate credit hours
Core credits, as well multiple credits in theatre, music, and music therapy
Glenda Dawson High School, Pearland
SKILLS
Conflict resolution
Organization
Attention to detail
Training
Teaching
Patience
Working with Special Abilities
Management
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