Pharmacy Technician Office Manager
Resume:
Wendy Brewer
Belmont, NC 28012
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● Objectives
● Seeking career with longevity
● Education and Certifications
● Pharmacy Technician Certification Board / North Carolina Board Of Pharmacy
● CPhT
● West Lincoln High School
High School Diploma
● Work Experience
Walmart Pharmacy
Certified Pharmacy Technician 02-09-2020 to present
● CVS Pharmacy
● Certified Pharmacy Technician 10-30-2016 to 02-05-2020
● Job Description and Skills
● Collaborate with pharmacists to ensure customers receive quality care and meet all health and safety standards and protocols. ● Specific job duties include sorting pills, creating labels, reviewing medication side effects, greeting customers, and ringing up purchases.
● Operate drive-thru window
● Preparation of medications for patients
● Receiving and verifying the prescription
● Completing patient paperwork related to the filling of prescription ● Assisting with insurance claims processing
● Stocking and pricing of medications in inventory
● Maintaining patient and employee safety by adhering to infection-control procedures, policies and regulations
● Walmart 19 years of service as follows:
● Customer Service Manager 10-2013 to 10-2016
● Zone Management Supervisor 9-2011 to 10-2013 ● Cash Office Manager 2-2008 to 9-2011
● Asset Protection Manager 3-2006 to 2-2008
● Cash Office Manager 11-1997 to 3-2006
● Job Description and Skills
● Effective oral and written communication.
● Excellent time-management skills.
● Understanding of store operations and resource management. ● Active listening and social perceptiveness.
● Understand and solve employee and customer concerns. ● Mathematical and deductive reasoning for solving everyday work problems.
● Leadership abilities and teamwork skills
● Ensure proper operations in the front of the store by performing opening and/or closing tasks.
● Provide change for cashiers, prepare cash registers and perform register audits.
● React to customer concerns regarding the price of an item or an advertisement according to Walmart policy.
● Approve bank cards and checks, address any register shortage concerns and train employees.
● Execute the preparing and delivering of employee evaluations, coaching for improvement and recognitions/awards. ● Set an example for other employees by practicing proper safety protocol, such as proper lifting techniques and removal of spills/debris.
● Manage all apparel departments, jewelry department and shoe department including alll department managers and sales floor associates.
● Ensure day to day operations, staffing, in stock availability, maximum sales and return on investment.
● Provide excellent customer service.
● Protect company assets by promoting safety, identifying shrink areas and utilizing available tools, information and associates. ● Monitored compliance with Company policies and procedures as they pertained to assets, food, health safety, and regulatory standards as well as local, State, and Federal laws.
● Conducted internal and external investigations, including the detention and prosecution of shoplifters.
● Analyzed exceptions to monthly P&L, financial, and business reports.
● Implemented and managed processes to ensure goals were met in the areas of safety, protection of company assets and compliance. ● Analyzed security measures and effectiveness.
● Implemented plans for deterrence and detection of shoplifting, accidents, and loss.
● Managed safety and risk control team
● Processed all forms of payment daily including all bank deposits while carefully following all guidelines for the protection and privacy of the customers and the company.
● Reviewed a multitude of daily reports and identified errors and shrink opportunities.
● Researched, identified, corrected and followed up on all discrepancies.
● Assisted with research and development for internal and external theft cases.
● Supervised office associates.
● Coordinated donations, contributions and grants. ● Assisted with daily operations on front end including register training, coaching for improvement and support.
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