Customer Service Home Health
Resume:
Qusonia Edwards
Philadelphia, PA *****
********@*****.***
Objective: A result-driven dedicated professional seeking a position that will best utilize my skills acquired with the opportunity for career growth and professional advancement
· Strong team player that works well under pressure
· Excellent customer service skills, compassionate, enjoy working with people.
· Well-organized, self motivated individual with ability to rapidly learn new tasks
· Track record for consistently meeting goals and delivering a high level of job performance
· Proven ability to build strong customer/client relationships Authorized to work in the US for any employer
Work Experience
Residential Advisor (RA)
Lutheran Settlement House-Philadelphia, PA
June 2024 to Present
Help with clients checks bags do rounds and R. A paperwork check emails Direct Support Professional
TOTAL HOME HEALTH-Philadelphia, PA
April 2024 to Present
Helping clients with bathing shopping cooking cleaning and making sure they are in a safe environment Front End Manager
Forman Mills-Philadelphia, PA
October 2023 to Present
Manage and work registers be able to send staff on breaks count drawers and replenish money when needed . Customer service which includes layaways and refund and exchanges also open and help close the store.
Cashier/Customer Service
Dollar Tree and Family Dollar-Philadelphia, PA
April 2022 to October 2023
I help open and close the store rings up customer greet and help them with store items Home Health Aide
Hands From The Heart Home Healthcare-Philadelphia, PA July 2023 to September 2023
Help clients with prepping food medicine reminder doctors appointments grocery shopping bath and help with bedding
Residential Aide Training
People Emergency Center – Gloria Place-Philadelphia, PA January 2011 to October 2013
Awareness and supervision of all clients and visitors in the building Making incidents reports of any and all unusual incidents and rule enforcement actions. Monitoring of all security rooms and offices
Report residents who violate rules and regulations and supervisor Home Health Aide
Home Instead Senior Care Personal care-Philadelphia, PA January 2009 to December 2010
· Changed fed and bathed clients; attended to other personal and grooming needs such as combing hair, trimming nails, brushing teeth, passing bed pans, helping clients to the bathroom, (transferring to and from commodes)
· Maintained detailed records of patient care, condition, progress and complaints, making reports to supervisor
· Assisted with movement of clients in and out of beds, baths, wheel chairs and automobile
· Provided assistance with housekeeping needs such as cleaning of residence, laundry, grocery shopping, etc.
Teacher Aide
Powell Creative Kids 3-Philadelphia, PA
January 2008 to December 2010
· Assisted with care and supervision of children 24 months to 5 years
· Assisted teacher with getting classroom prepared for the day
· Helped teachers plan and implement pre-school activities
· Interacted with children on an individual and group basis
· Served meals in compliance with all city and state mandates Teacher Aide
Childs Space-Philadelphia, PA
January 2007 to December 2009
· Assisted with care and supervision of children 24 months to 5 years old in classroom setting on trips etc
· Assisted teacher with getting classroom prepared for the day
· Helped teachers plan and implement pre-school activities
· Interacted with children individually and in groups served meals Home Health Aide
Personal care-Philadelphia, PA
January 2005 to December 2009
· Attended to personal grooming needs such as combing hair, trimming nails, brushing teeth, passing bed pans, and helping clients to the bathroom, transferring to and from the commodes, and changed fed and bathed clients
· Maintained detailed records of patient care, condition progress and complaints, and reported information to supervisor
· Assisted with movement of clients in and out of beds, baths, wheelchairs and automobile
· Provide assistance with housekeeping needs such as cleaning of residence, laundry grocery shopping etc.
Sales Associate
Children’s Place-Philadelphia, PA
January 2005 to December 2007
· Provided prompt, courteous service to all customers in retail environment
· Assisted with inventory and merchandise
· Maintained detailed knowledge of store merchandise.
· Responsible for cashier duties including cash and credit transactions, returns and exchanges
· Participated in store recovery after closing
Education
General educational development in Hospitality management Overbrook High School - Philadelphia, PA
October 1995 to May 1999
Skills
• Meal Preparation
• Organizational skills
• Laundry
• Cashiering
• Childcare
• Home care
• Food Preparation
• Developmental Disabilities Experience
• Hair styling
• Customer service
• Sales
• Cleaning
• Senior care
• Caregiving
• Classroom experience
• Customer relationship management
• Leadership
• Store management
• Driving
• Customer service
• Childcare
• Special education
• Cash register
• Hospitality
• Sales
• Cash handling
• Restaurant experience
• Teaching
• Clerical experience
• Hotel experience
• Office management
• Front desk
• Retail sales
• Supervising experience
• Relationship management
• Communication skills
• Patient monitoring
• Marketing
Certifications and Licenses
Driver's License
Assessments
Work style: Reliability — Proficient
November 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Professionalism — Proficient
March 2024
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Home health aide skills — Proficient
December 2023
Providing care to patients in a home setting
Full results: Proficient
Case management & social work — Proficient
April 2024
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Patient-focused care — Proficient
October 2023
Responding to patient concerns with sensitivity
Full results: Proficient
Caregiver fit — Completed
April 2024
Measures the traits that are important for successful caregivers Full results: Completed
Work motivation — Proficient
November 2023
Level of motivation and discipline applied toward work Full results: Proficient
Home health aide skills — Proficient
September 2023
Providing care to patients in a home setting
Full results: Proficient
Written communication — Proficient
September 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Early childhood development — Proficient
April 2024
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
September 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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