Insurance Agent Account Manager

PROFESSIONAL SUMMARY

Enthusiastic Licensed Property & Casualty Insurance Agent and

experienced Claims Manager motivated to learn, grow and excel in helping a company fulfill its vision.

EXPERIENCE

Claims Manager, 10/2023 to Current

FLS TRANSPORTATION SERVICES - Hybrid

Licensed P & C Insurance Agent, 06/2021 to 10/2023 INTEGRITY INSURANCE AGENCY - Hybrid

Licensed P & C Insurance Agent, 06/2018 to 06/2021 SILVERLEAF INSURANCE AGENCY - Hybrid

Account Manager, Logistics Coordinator, 10/2015 to 06/2017 SCOTT LOGISTICS CORPORATION - Rome, GA

CONTACT

Address: Canton, GA 30115

Phone: 706-***-****

Email: ****************@*****.***

SKILLS

ABIGAIL MCLENDON

Streamline communication between adjusters and clients, expediting claim resolution times

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Conduct thorough investigations of complex claims, gathering evidence to support decision-making processes

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Research and resolve complex claims, while providing excellent customer service.

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Analyzed quotes, bound policies and maintained both Property and Casualty insurance products, as well as educated clients throughout the process

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Managed agency's standard and non-standard Personal Lines book of business; with thorough knowledge and experience with various insurance companies

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Proficiency with the agency management system, Hawksoft and comparative rater, EzLynx.

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Conducted in depth risk management review for commercial entities and personal lines accounts.

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Built and deployed operational procedures, training manuals, programs and administrative systems to handle customer's needs.

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Secured high-value accounts through consultative selling and effective customer solutions

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Surpassed weekly minimum goal standards set by management to meet customer goals and needs.

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• Insurance product knowledge

• Claims investigation and research

• Microsoft Office

• Account Management

• Marketing Strategies

• Professionalism and Ethics

• Excellent Communication

• Adaptability and Flexibility

Business Account Manager, 01/2011 to 10/2015

BIG TIME PRODUCTS, LLC - Rome, GA

EDUCATION

Licensed P & C Insurance Agent, 08/2018

State of Georgia Insurance Commissioner

Bachelor of Science, Psychology, 05/2018

Liberty University

CAREER ACCOMPLISHMENTS

• Implemented successful business strategies company wide Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budgeting.

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• Professional Development: Originally licensed 2008 - 2011.

• Honor Roll May, 2018.

• Internship Completed with Harbor House in Rome, GA. Assisted in the process of forensic interviews of children thought to have been sexually, physically, or mentally abused.

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Marketing Consultant for Advertising Agencies creating social media content.

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• Graduated with a Career Diploma in Event Coordinating. Founded and managed a non-profit organization that focused on assisting Families affected by childhood cancer.

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Served on Various Church Youth groups and Children's Church Worship Teams as lead vocalist, backup vocalist, and bassist.

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